Neha Kasera

Managed, updated and logged on details of alumni on a CRM database of 300,000+ records.
Secured 10+ keynote speakers, and 400+ guests for events through campaigning and networking on Linkedin and identifying the key audience.
Tracked event performance using post-event metrics, preparing regular evaluation reports for events in KL, Singapore and Dubai using Access CRM.
Managed MailChimp and Social Media campaigns successfully and regularly to maximise and increase engagement by 25%.

(Part - Time)

• Greeted and directed guests at private events and explained seating arrangements to keep tables organized.
• Delighted clients with exceptional events, consistently exceeding expectations with design and execution.
• Maintained strong vendor relations to effectively handle challenging events demands.

(Part - Time)

• Led campus tours for prospective students every semester.
• Interacted with university and prospective students and parents during tours and student visit days, answering questions, and providing insight.
• Maintained communication with current student ambassadors to foster quality representation.
• Represented university interests and values at various campus events and activities.

(Part - Time)

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.

• Established welcoming atmosphere by greeting each guest warmly.
• Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.
• Assisted servers with delivering food, filling beverages, and retrieving items for guests.

• Maintained clean, safe and organized work environment to safeguard servers and patrons.
• Greeted customers warmly to provide exceptional customer service.
• Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
• Communicated customer needs clearly to kitchen staff for fast, accurate orders.