Nefi Nisen
Manchester
Summary
Motivated and detail-oriented graduate in Management and Information Systems with experience in product management, data analysis, and stakeholder engagement. Skilled in optimizing workflows, improving operational efficiency, and leveraging data insights using Azure DevOps and business intelligence tools. Passionate about driving process improvements and supporting strategic decision-making in dynamic environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
Jio Platform Limited
Mumbai,India
06.2022 - 08.2023
- Enhanced product experience by conducting in-depth market analysis and user research, resulting in improved user engagement and satisfaction.
- Defined and managed project scope, timelines, and deliverables by leading stakeholder engagement and aligning business objectives with customer needs, ensuring efficient project execution.
- Improved operational efficiency by collaborating with the Jio BOND (Business Operations Networking and Development) team to analyze and report operational issues, leading to faster issue resolution.
- Ensured project progress and quality control by utilizing Azure DevOps to track user stories, manage bugs, and maintain transparency, resulting in enhanced product reliability and efficiency.
- Developed and implemented a strategic project roadmap, streamlining workflows and improving business alignment, leading to greater operational efficiency and project success.
- Identified opportunities for product improvements through detailed market and user research, which led to increased customer engagement and enhanced product features.
- Optimized decision-making by creating and maintaining performance tracking reports, such as user experience journey maps, resulting in improved project insights and workflow efficiency.
- Delivered high-quality product enhancements by collaborating with cross-functional teams, including developers, business analysts, and QA, ensuring seamless execution.
- Reduced consumer complaints and improved service reliability by proactively coordinating issue resolution, leading to increased customer satisfaction and stability.
Education
Master of Science - Management and Information Systems: Change and Development
The University of Manchester
Manchester, United Kingdom 09/2023 - 12/2024
Bachelor of Engineering - Information Technology
Fr. Conceicao Rodrigues Institute of Technology
Mumbai, India 08/2018 - 04/2022
Skills
- Interpersonal communication
- Leadership skills
- Cross-functional team coordination
- Problem-solving
- SQL knowledge
- Data analysis
- Market research
Certification
- Business Analysis Fundamentals – Microsoft | Issued: March 2025
- Agile Project Management Certification – Google | Issued: February 2025
- Introduction to User Experience Design – Georgia Institute of Technology | Issued: October 2021
- AI for Everyone – DeepLearning.AI | Issued: June 2020
- Python Data Structures – University of Michigan | Issued: May 2020
Timeline
Assistant Manager
Jio Platform Limited
06.2022 - 08.2023
- Business Analysis Fundamentals – Microsoft | Issued: March 2025
- Agile Project Management Certification – Google | Issued: February 2025
- Introduction to User Experience Design – Georgia Institute of Technology | Issued: October 2021
- AI for Everyone – DeepLearning.AI | Issued: June 2020
- Python Data Structures – University of Michigan | Issued: May 2020
Master of Science - Management and Information Systems: Change and Development
The University of Manchester
09/2023 - 12/2024
Bachelor of Engineering - Information Technology
Fr. Conceicao Rodrigues Institute of Technology
08/2018 - 04/2022
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