Neelam Yasmin
13 Harewood Drive,london
Summary
Customer focused and detail oriented professional with experience in administration, client support and financial planning. Skilled in handling high volume enquiries, maintaining accurate records and delivering excellent service in fast paced environments.
Proven ability to manage sensitive information, resolve customer issues efficiently, and support daily financial processes. Seeking to transition into a customer service role within the banking sector.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Administrator
Powerhome LTD
london
09.2024 - Current
- Handled daily customer enquiries via phone, email, and messaging.
- Building strong relationships with customers and maintaining professionalism.
- Coordinated workforce logistics to meet client expectations.
- Process daily charges and track payments.
- Assisted with payroll, planning, and financial organisation.
- Contributed to marketing campaigns and client engagement strategies.
- Worked with spreadsheets and internal systems.
- Improved service quality and increased sales by developing strong knowledge of company's products and services.
- Oversaw the resolution of complex customer issues, maintaining a resolution rate of over 95% within agreed timeframes.
- Created detailed reports on customer service activities and outcomes, informing management of trends and areas for action.
Banking Assistant and Savings advisor
Coventry Building Society
Coventry
10.2022 - 08.2024
- Chased up pending client account actions, liaising with various internal departments.
- Have great knowledge of savings, such as ISAs, stocks, and shares.
- Processed ISA instructions.
- Tracked and successfully resolved unallocated payments and receipts.
- Prepared bank application forms and managed all documents for new account openings.
- Acquired and maintained knowledge of emerging technologies, and customer virtual interactions.
- Verifying identification and checking account balances in accordance with banking policies.
- Identified and reported suspicious behaviour.
- Remained composed and professional, even in high-stress situations when serving customers.
Education
GCSEs - Maths
Lyng Hall School
Coventry GCSEs - English
Lyng Hall School
Coventry NVQ Level 3 - Childcare
Lyng Hall School
Coventry GCSEs - IT
Lyng Hall School
Coventry Skills
- Leadership
- Problem-solving
- IT skills
- Team player
- Deadline-oriented
- social development
- Event organising
- Have excellent telephone skills
- Up to date with social media trends
- Experience with software programs such as Excel, PowerPoint, and Microsoft Word
- Multitasking in quick situations
Hobbies and interests
- I enjoy Travelling and learning about different cultures, learning about global traditions and communities
- I enjoy personal development ad engaging activities that promote organisation, creativity and comminution skills.
Certification
- First Aid Certified
- Team leading and social skills
Languages
English
First Language
Timeline
Customer Service Administrator
Powerhome LTD
09.2024 - Current
Banking Assistant and Savings advisor
Coventry Building Society
10.2022 - 08.2024
GCSEs - Maths
Lyng Hall School
GCSEs - English
Lyng Hall School
NVQ Level 3 - Childcare
Lyng Hall School
GCSEs - IT
Lyng Hall School