Nedjmiya Hadza
Birmingham,uk
Summary
Dynamic professional with a strong focus on outstanding customer service and customer experience development. Demonstrates expertise in fast-paced customer service environments, leadership development, and brand standard implementation. Skilled in staff development, customer service training, and employment law knowledge, driving target motivation and excellence in communication. Committed to enhancing organisational success through strategic initiatives and continuous improvement in customer satisfaction.
Overview
2
2
years of professional experience
24
24
years of post-secondary education
Work history
Manager's assistant
ChaChaChai
Birmingham, West Midlands
2024.04 - 2026.03
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Remained calm under pressure, ensuring better performance during peak hours.
- Delivered excellent customer service through friendly and polite interaction.
- Helped reduce waiting times by swiftly clearing tables after use.
- Processed payments swiftly for improved customer experience.
- Maintained clean and organised workspace to ensure efficient service.
- Communicated product information to customers, driving informed purchases.
- Greeted each customer warmly, creating a friendly shopping environment.
- Balanced till at end of day, maintaining accurate records.
- Managed queue effectively during peak hours for seamless checkout process.
- Handled high volumes of transactions during holiday seasons efficiently.
Babysitter
House
Birmingham, West Midlands
2024.01 - 2024.10
- Managed children's day-to-day schedule including school, play dates, appointments, bedtime routines to keep life orderly.
- Received positive feedback from parents due to exceptional babysitting service provided consistently.
- Ensured child safety during indoor and outdoor activities for peace of mind of parents.
- Supervised and monitored the safety of children in care to ensure well-being at all times.
- Promoted good behaviour by using positive reinforcement strategies.
- Transported children to schools, social events for fulfilling their daily routine smoothly.
- Kept living spaces neat and clean to maintain a proper hygienic environment.
- Assisted children with homework, resulting in improvement in their academic performance.
Education
GCSEs - health and social care
Heartlands Academy
Birmingham 2020.09 - 2025.07
GCSEs - English
Heartlands Academy
Birmingham 2020.09 - 2025.07
GCSEs - Maths
Heartlands Academy
Birmingham 2020.09 - 2025.07
GCSEs - Art
Heartlands Academy
Birmingham 2020.09 - 2025.07
GCSEs - Science
Heartlands Academy
Birmingham 2020.09 - 2025.07
Skills
- Outstanding customer service
- Customer experience development
- Fast-paced customer service
- Leadership development
- Target motivated
- Employment law knowledge
- Brand standard implementation
- Staff development
- Customer service training
- Excellent communication
- Item bagging
Affiliations
- baking cooking cleaning doing makeup and getting dressed up
Timeline
Manager's assistant
ChaChaChai
2024.04 - 2026.03
Babysitter
House
2024.01 - 2024.10
GCSEs - health and social care
Heartlands Academy
2020.09 - 2025.07
GCSEs - English
Heartlands Academy
2020.09 - 2025.07
GCSEs - Maths
Heartlands Academy
2020.09 - 2025.07
GCSEs - Art
Heartlands Academy
2020.09 - 2025.07
GCSEs - Science
Heartlands Academy
2020.09 - 2025.07