Klaudia Patoku
Mansfield,Nottinghamshire
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
5
5
years of professional experience
Work History
Manager's Assistant
Opa Greek
Mansfield, Nottinghamshire
01.2022 - Current
- Fulfilled managerial duties as required and trained new hires in organisational procedures and their roles.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
- Analysed consumer behaviour and adjusted product positioning and store layout accordingly.
Language Interpreter
DA Languages
Mansfield, Nottinghamshire
09.2018 - 08.2021
- Executed last minute assignments under intense pressure and to strict deadlines.
- Remained calm to facilitate communication under stressful conditions.
- Formulated professional, clear and exact interpretations of verbal communication in important scenarios.
- Adhered to professional code of ethics, maintaining strict confidentiality and impartiality.
- Removed bias and judgement to offer objective interpretations.
- Preserved nuances in meaning to convey messages exactly.
- Responded to changes at short notice, making use of available resources and facilities.
Education
Level 6 - Law Interpreting
DPSI
Mansfield, Nottinghamshire 04/2022 -
Level 7 - Actuarial Management
Polytechnic University of Tirana
Tirana Albania 10/2015 - 06/2017
Level 6, Bachelor - Mathematics Engineering
Polytechnic University of Tirana
Tirana Albania 09/2012 - 09/2015
Skills
- Outstanding customer service
- Target motivated
- Prioritisation and time management
- Database management
- Preparing contracts
- Vendor relations skills
- Microsoft Office proficiency
- Office administration
- Typing speed
- Social media knowledge
- Confidentiality understanding
- Excel proficiency
- Database maintenance
- Business administration
Languages
English
Upper intermediate (B2)
Italian
Upper intermediate (B2)
Albanian
Fluent
Spanish
Intermediate
Timeline
Manager's Assistant
Opa Greek
01.2022 - Current
Language Interpreter
DA Languages
09.2018 - 08.2021
Level 6 - Law Interpreting
DPSI
04/2022 -
Level 7 - Actuarial Management
Polytechnic University of Tirana
10/2015 - 06/2017
Level 6, Bachelor - Mathematics Engineering
Polytechnic University of Tirana
09/2012 - 09/2015
Similar Profiles
Kanwaldip Kaur MangatKanwaldip Kaur Mangat
CASHIER/KITCHEN HELPER at OPA GREEK FOODCASHIER/KITCHEN HELPER at OPA GREEK FOOD
Jaskaran DhirJaskaran Dhir
Fast Food Worker at Opa Greek Restaurant & LoungeFast Food Worker at Opa Greek Restaurant & Lounge
Elias OverpeckElias Overpeck
Server at Opa! Gyros & Kabob Greek & Mediterranean CuisineServer at Opa! Gyros & Kabob Greek & Mediterranean Cuisine
William GrahamWilliam Graham
Site manager at Permabond laminates / E.on energySite manager at Permabond laminates / E.on energy
Stephen AlexanderStephen Alexander
Resource Analyst at HomeServeResource Analyst at HomeServe