Ndali Ikenga
Birmingham,United Kingdom
Summary
Master’s student in International Business with Data Analytics, with vast experience in high-pressure operational environments. Proven track record of accuracy and reporting in Relief Security and Logistics, combined with a customer-centric approach to problem-solving. Actively seeking a data analysis internship to leverage academic knowledge and apply practical skills in a real-world environment to generate actionable business insights.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Relief Security Officer
Professional Security
Coleshill, Warwickshire
2026.01 - Current
- Generated detailed Daily Occurrence Logs (DOLs), identified patterns in site security breaches, and suggested preventative measures to enhance site safety.
- Maintained accurate data entry for access control systems, contributing to enhanced site safety and operational efficiency.
- Conducted thorough inspections and patrols to identify safety hazards, implementing measures to ensure a secure environment.
- Exercised initiative and independent judgment within established guidelines to respond effectively to security situations, minimising potential risks.
Warehouse Operative
The Best Connection
Birmingham, West Midlands
2025.08 - Current
- Maintained accurate production records, enabling effective performance analysis and informed decision-making.
- Pick, pack and dispatch high-volume orders, consistently exceeding warehouse performance targets by more than 25%.
- Operated machinery and equipment with precision, ensuring high-quality production standards in fast-paced environment.
- Work in compliance with health and safety protocols by donning Personal Protective Equipment (PPE), minimising workplace accidents, and fostering safety among colleagues.
- Helped train and mentor new line operatives, improving team skills and fostering collaboration.
Customer Service Representative
10X Pace Technologies
Abuja, Nigeria
2020.10 - 2025.01
- Provided comprehensive customer and sales support, delivering timely solutions encompassing product guidance, order coordination, appointment scheduling, and technical troubleshooting, to facilitate seamless service.
- Engaged in over 100 cold calls daily, utilising effective communication to connect with potential clients and promote services, maintaining 12% conversion success rate.
- Implemented service improvement initiatives through customer satisfaction surveys, feedback analysis, and proactive complaint resolution, reinforcing customer trust, and loyalty.
- Cultivated and sustained relationships with clients, partners, and high-net-worth individuals, to drive long-term account growth and enhance client retention.
- Led structured client and partner onboarding, coordinating documentation, compliance checks, and account activation with precision.
Education
Master of Science - International Business with Data Analytics
Ulster University
Birmingham, United Kingdom 2025.01 -
Bachelor of Science - Accounting
Nnamdi Azikiwe Uuniversity
Awka, Nigeria 2015.10 - 2021.05
Skills
- Analytical Thinking
- Problem-Solving
- Attention to Detail
- Team Collaboration
- Analytical Thinking
- Effective Communication
- Dashboard Development
- Data Visualisation(Power Bi)
- Time Management
- KPI Tracking
Certification
Google Data Analytics Professional Certificate (in View)
Provisional Driving License
Emergency First Aid at Work
SIA License
Customer Relationship Management
Timeline
Relief Security Officer
Professional Security
2026.01 - Current
Warehouse Operative
The Best Connection
2025.08 - Current
Master of Science - International Business with Data Analytics
Ulster University
2025.01 -
Customer Service Representative
10X Pace Technologies
2020.10 - 2025.01
Bachelor of Science - Accounting
Nnamdi Azikiwe Uuniversity
2015.10 - 2021.05