AL RASUL
Summary
Accomplished IT Support Analyst with a background in 1st and 2nd line IT support provision across public and private sector organizations, as well as extensive infrastructure project experience. With broad-ranging IT support experience, coupled with a robust understanding of IT infrastructure and environments within large organizations, I confidently deliver support solutions that ensure optimal levels of IT service performance and swift resolution of issues and queries. Highly qualified, with numerous CompTIA Security+ and Microsoft certifications, I possess deep technical knowledge across business systems, including hardware, software, networking, and change methodology. Trusted Computer Technician skilled at safeguarding business continuity by maintaining maximum performance and reliability of owned assets. Provides consistent repair and replacement services. Proponent of impactful preventive maintenance and responsive corrective measures.
Overview
21
21
years of professional experience
Work History
Relief Security Officer
Mitie Security
06.2023 - Current
- As a Relief Security Officer, my responsibilities include:
- Providing security services to Manchester City Council.
- Conducting regular patrols of the designated area to ensure the security and safety of the premises.
- Monitoring and authorizing entrance and departure of employees, visitors.
- Reporting any security-related incidents, such as theft, vandalism, or accidents, and taking appropriate action.
- Operating security equipment, such as CCTV systems, alarms, and access control systems.
- Assisting in emergency situations, such as fire or other incidents, by following emergency response procedures.
- Writing detailed incident reports and maintaining accurate records of security-related activities.
- Providing excellent customer service and maintaining a professional demeanor when interacting with clients, employees, and visitors.
- Following all security and safety procedures to ensure a safe and secure environment.
Freelance Computer Technician
Freelance Computer Repair Technician
07.2004 - Current
- As a freelance computer technician my job is to provide computer services and repairs on a freelance basis.
- I work with individuals or organizations to troubleshoot technical issues, maintain computer systems, and repair hardware.
- Responsibilities include evaluating technical issues, solving customer concerns, and providing affordable and professional computer service and repair.
- As a freelance computer technician, I am responsible for finding clients and managing my workload.
- I also oversee emergency repairs of computers and ensure the smooth operation of computer systems.
- The most common skills for a freelance computer technician include troubleshooting and having multiple qualifications to carry the task.
IT Support Staff
Homemakers
08.2015 - 01.2023
- As an IT technical support Staff working at a local Estate Agent my duties involved installing and configure computer systems that the firm uses on a regular basis, diagnosing hardware and software faults and solve technical and software related problems as well as remote access and over the phone support.
- I covered one or more areas of expertise from first to third-line support as I handled all I.T related issues with management and staff having their own workloads I had to ensure that all IT systems were running smoothly for the next day, other duties include:
- Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults
- Replace parts as required
- Provide support, including procedural documentation and relevant reports
- Support the roll-out of new applications
- Set up new users' accounts and profiles and deal with password issues
- Conduct electrical safety checks on computer equipment.
- Build Gaming PCs and Website when needed
Education
GNVQ & NVQ Level 2 - Business, IT, ICT, Maths, English
Shena Simon College/City College: Wythenshawe Campus
01.2004
GCSE - Maths, English, Science, Drama, Art
Burnage High School
01.1997
Skills
- Software & Hardware Troubleshooting
- CompTIA
- Security
- Microsoft Certified
- MCTIP Windows Server Qualified
- SLAs (Service Level Agreements)
- Windows Environments
- Server Performance Management
- Firewall & IT Security Management
- On-Site and Remote Support
- Infrastructure Project Support
- Call Log Management
- Verbal communication
- Nonverbal communication
- Confidence
- Presenting
- Public speaking
- Digital communication
- Phone skills
- Active listening
- Empathy
- Clarity and directness
- Responsiveness
- Social Media Communication
<Enter your own>
Title: Computer Technician/Security Expert
References
Available upon request.
References
References available upon request.
Timeline
Relief Security Officer
Mitie Security
06.2023 - Current
IT Support Staff
Homemakers
08.2015 - 01.2023
Freelance Computer Technician
Freelance Computer Repair Technician
07.2004 - Current
GNVQ & NVQ Level 2 - Business, IT, ICT, Maths, English
Shena Simon College/City College: Wythenshawe Campus
GCSE - Maths, English, Science, Drama, Art
Burnage High School
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