Driven individual with natural aptitude for customer service and sales. Skilled in communication and problem-solving, ensuring smooth and productive store operations. Capable of creating positive shopping experience and contributing to store success.
Hi, I’m
Nceba Mpahlwa
Fish Hoek ,South Africa
Summary
Work history
Boulders penguin sanctuary shop Simons town , South Africa
Store Associate
05 2023 - Current
Job overview
- cashier
- custome service
- stock receiving
- Improved product sales for generating higher revenue through effective merchandising techniques.
- Supported loss prevention measures to minimise shoplifting incidents.
- Worked during busy holiday seasons whilst maintaining high levels of customer service standards.
- Performed daily opening and closing procedures punctually ensuring readiness of store for business.
- Facilitated smooth product delivery process by liaising with suppliers and distributors.
- Helped in visual merchandising to create appealing store layout.
- Contributed ideas during staff meetings leading to operational improvements.
Food Lover's MarketNoordhoek , South Africa
Production maker
09 2022 - 04 2023
Job overview
- sausage maker
- machine operator
- customer service
- stock receiving
- Maintained high standards of hygiene within the bakery by cleaning and sterilising equipment.
- Followed strict health and safety guidelines for a safe work environment at all times.
- Adhered to recipes, contributing to consistency in taste and appearance of products.
Desmond Tutu foundation healthcare Masiphumelele , South Africa
Program Facilitator
03 2019 - 09 2021
Job overview
- general admin work( data capture, filing,
- phone ettiquette ( scheduling appointments with clients.
- Delivered training sessions for enhanced skill development.
- Administered program logistics to ensure smooth operations.
- Coordinated schedules and timelines, keeping the program on track.
- Monitored participant behaviour, maintaining a conducive learning atmosphere.
- Developed programme curriculum by integrating creative and interactive learning strategies.
- Promoted active participation through engaging activities and exercises.
- Fostered an inclusive environment by promoting diversity and mutual respect amongst participants.
- Facilitated open discussions which resulted in better understanding of subjects among participants.
Imfuneko projects Masiphumelele , South Africa
Facilitator
05 2018 - 12 2018
Job overview
- Devised and deployed systems for tracking [Type] data.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Attended regular training and supervision workshops for improved service user support.
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Used assessment findings to action necessary care plan adaptations.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Supported integration of service users back into community life to maximise successful transition rate.
- Maintained confidential case documentation in line with data protection regulations.
- Partnered with external support networks to deliver holistic client care.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
Education
Masiphumelele High School
Matric from Commerce
01/2009 - 12/2013
University overview
- Captain of [soccer] team
- chorister
- vice president at school
Skills
- Superb time management
- Energetic self-starter
- Accurate money handling
- Stock taking
- Detail-orientated
- Transmitting files
- File and data retrieval systems
- Advanced MS Office Suite knowledge
- Data organisation
References
References
boulders penguin sanctuary shop
Name: Mara Jehoma
Position : supervisor
Contact no. : +27 71 906 0481
Food lovers
Name : Nqaba Mkabile
Position : supervisor
Contact no. : +27 72 228 9241
Desmond tutu
Name : Mr Mayoba
Position : Team leader
Contact no. : +27 67 699 5369
Timeline
Store Associate
Boulders penguin sanctuary shop
05 2023 - Current
Production maker
Food Lover's Market
09 2022 - 04 2023
Program Facilitator
Desmond Tutu foundation healthcare
03 2019 - 09 2021
Facilitator
Imfuneko projects
05 2018 - 12 2018
Masiphumelele High School
Matric from Commerce
01/2009 - 12/2013