Nazneen Khan
Liverpool,Merseyside
Summary
Eager to learn, Hardworking individual with adaptable skills for good customer care. Completes tasks quickly and as instructed for safe, reliable results. Physically fit to meet busy, energetic shift demands. An enthusiastic student with excellent communication, organisation and teamwork abilities for adaptable support. Productive and professional under pressure to achieve tasks to agreed standards
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Match Day Steward
Liverpool Football Club
Liverpool
2023.12 - Current
- Welcomed attendees and promptly resolved queries.
- Advised fans on logistical queries, demonstrating clear understanding of site layout and event timetables.
- Assessed sites before events to identify potential risks or challenges.
- Delivered smooth events with proactive crowd and traffic control.
- Reported incidents to security team for resolution.
- Interacted with guests and staff to build rapport.
Team Leader- Operations
KGN lights
Mumbai, India
2021.09 - 2022.12
- Handled office administration and logistics.
- Oversaw high-volume production lines and logistics.
- Coordinated training and handled logistics and administrative tasks.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Resolved employee relations issues and navigated disciplinary proceedings.
Intern
N.K. Plastics
Mumbai, India
2021.06 - 2021.08
- Wrote and edited articles for company's website.
- Demonstrated critical time management and organisational skills to balance studies alongside paid work.
- Established and nurtured positive professional relationships within working environments.
- Monitored stock to maintain consistent supply for inventory.
- Networked at industry gatherings and training events to build strong industry alliances.
- Single-handedly organised a Team building event from scratch and coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
Education
Masters - Sports Business and Management
University of Liverpool
2023.09 -
Bachelors - Business management
L.S. Raheja College of Arts and Economics
Mumbai 2018.06 - 2021.04
Skills
- Strong Interpersonal skills
- Methodical
- Solution Oriented
- Ambitious
- Team Worker
- Proactive
- Organised
Languages
English
Fluent
Hindi
Native
Marathi
Intermediate
Urdu
Intermediate
French
Beginner
Extra Curricular Activities
- Course Representative for the Sports Business and Management (2023-2024), University of Liverpool.
- Represented L. S. Raheja College of Arts and Commerce in West-Zone Lawn Tennis Championship organized by I.I.S deemed University, Jaipur, India,2021.
- Played the role of an Advisory in the core organizing committee for the cultural festival ‘Parallax’ for the year 2021 and supervised the Content writing department of L.S. Raheja College of Arts and Commerce.
- Managed several events such as ‘Mock Parliament’ and ‘Bizwiz’ in the Business Festival, MYOB-Mind Your Own Business (2019) of L.S. Raheja College of Arts and Commerce.
- Organized and managed a Chess Tournament, 2019 for L. S. Raheja College of Arts and Commerce.
- Participated in the community outreach programs of the Department of Lifelong Learning and Extension, such as food distribution drive, beach cleaning, and traffic awareness drive of L.S. Raheja College of Arts and Commerce.
- Accorded with the ‘Best Student of Self-Financing Course’ (2020-2021) and ‘Best Student of BMS’ (2020- 2021) by the Principal of L.S. Raheja College, Mumbai and ‘Best Sportsperson of N. M. College’ (2018)
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Match Day Steward
Liverpool Football Club
2023.12 - Current
Masters - Sports Business and Management
University of Liverpool
2023.09 -
Team Leader- Operations
KGN lights
2021.09 - 2022.12
Intern
N.K. Plastics
2021.06 - 2021.08
Bachelors - Business management
L.S. Raheja College of Arts and Economics
2018.06 - 2021.04