Emanuel Abrefa
Birmingham
Summary
A dedicated and hardworking university student, currently pursuing a business degree with a focus on accounting and finance who is dedicated and driven to apply the academic foundation effectively in a professional working environment.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work history
Match day Steward
WeareStadium
Birmingham
01.2025 - Current
- Managed crowd control at events with up to 5,000 attendees, ensuring safety and smooth guest movement.
- Responded promptly to incidents, minimising potential disruption or harm.
- Maintained high security standards through regular patrols and keen observation.
- Increased on-site security by identifying and reporting suspicious activity proactively.
- Provided friendly, professional customer service to guests, helping create a welcoming environment.
- Handled emergencies calmly, ensuring safe evacuation when necessary and coordinating with emergency services as required.
Hospitality Staff
Amadeus
Birmingham
03.2023 - 06.2025
- Delivered high-quality food and drink service to guests, serving up to 100+ customers per shift with efficiency and professionalism.
- Increased customer satisfaction by providing attentive, friendly service and anticipating guest needs.
- Collaborated with team members to streamline operations in a high-volume, fast-paced environment.
- Maintained clean, organized work areas, consistently meeting hygiene and service standards.
- Resolved guest concerns promptly, contributing to a positive dining experience and repeat patronage.
Picking & Packing
Boots Warehouse
Burton on Trent
06.2023 - 09.2023
- Accurately selected and packed items to fulfil daily order targets of over 136 picks.
- Operated scanners and machinery effectively, contributing to seamless workflow processes.
- Collaborated with team members to optimize warehouse operations and meet deadlines.
Steward & Matchday Security
LionHeartLimited
Birmingham
04.2022 - 05.2023
- Ensured the safety and well-being of over 20,000 fans and players at major sporting events.
- Delivered exceptional customer service, addressing concerns promptly and courteously.
- Worked collaboratively with supervisors and teammates to maintain a secure environment.
- Demonstrated adaptability and problem-solving in dynamic, high-pressure situations.
Front of House
Neway Agency
Birmingham
06.2022 - 03.2023
- Managed food delivery for over 150 customers per shift, ensuring precision and efficiency.
- Created a welcoming atmosphere by greeting guests and taking detailed orders.
- Maintained a clean and organized work area to enhance operational efficiency.
- Resolved customer complaints and feedback, showcasing excellent problem-solving skills.
Education
BSc (Hons) - Business Finance
Birmingham City University
Birmingham 09.2023 - 06.2025
BSc (Hons) - Business (Accounting foundation)
University of Wolverhampton
Wolverhampton 09.2023 - 05.2024
NCFE Level 3 Certificate - Sport and Physical Activity (Sports Coaching)
University College Birmingham
Birmingham 09.2021 - 06.2023
6 GCSEs - Including English Language (4) And Maths (4)
Great Barr Academy
Birmingham 09.2016 - 06.2021
Skills
- Customer Service & Communication
- Security & Safety Management
- Team Collaboration & Leadership
- Operational Efficiency & Attention to Detail
- Adaptability & Problem-Solving
Certification
SIA badge since Febuary 2025
Driver Licence since 1/03/2023
Languages
English
Fluent
Italian
Fluent
Twi
Fluent
Timeline
Match day Steward
WeareStadium
01.2025 - Current
BSc (Hons) - Business Finance
Birmingham City University
09.2023 - 06.2025
BSc (Hons) - Business (Accounting foundation)
University of Wolverhampton
09.2023 - 05.2024
Picking & Packing
Boots Warehouse
06.2023 - 09.2023
Hospitality Staff
Amadeus
03.2023 - 06.2025
Front of House
Neway Agency
06.2022 - 03.2023
Steward & Matchday Security
LionHeartLimited
04.2022 - 05.2023
NCFE Level 3 Certificate - Sport and Physical Activity (Sports Coaching)
University College Birmingham
09.2021 - 06.2023
6 GCSEs - Including English Language (4) And Maths (4)
Great Barr Academy
09.2016 - 06.2021
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