Nazmun Smrity

Worked at 1win as a VIP Manager, where I was responsible for handling high-value VIP clients. My role included reactivating inactive players through personalized communication, understanding their concerns, and providing effective solutions. I maintained long-term relationships with VIP players by offering tailored support, empathy, and timely assistance to keep them engaged and active. I also addressed various account, bonus, and payment related issues, ensuring a high level of satisfaction and retention among VIP clients.

Worked for 3 years a Parimatch, handling India, Bangladesh, and Pakistan markets. My primary responsibility was understanding clients' issues and providing effective solutions to ensure high customer satisfaction. I handled all types of customer queries, including account issues, bonuses, payments, and general support. I actively managed and credited bonuses when required and resolved complex customer problems efficiently. I have hands-on experience working with Salesforce, Chats2Desk, and Intercom platforms for chat-based customer support.