Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Languages
References
Timeline
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Isabella Eneje

Jabi,Abuja / Https://linkedin.com/in/eneje-isabella-353

Summary

Customer-focused Professional boasting over 6 years of experience in delivering exceptional service. Exhibits exceptional prowess in communication, enhancing customer satisfaction, troubleshooting, multitasking, growing businesses, and interpersonal relations. Proficient in navigating through challenging situations with a steadfast dedication to Exceeding Customer Expectations.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Olsam Group
Remote
01.2024 - Current
  • Managed product listings, optimized inventory, tracked sales, processed shipments, handled refunds, and monitored customer feedback on Amazon Selling Central, Shopify, Bol, and other e-commerce platforms, resulting in a 25% increase in online sales.
  • I identified process gaps in customer service workflows, collaborating with team members to develop and implement best practices that improved efficiency and service delivery, leading to a reduction in response times.
  • Coordinated with logistics for a 98% on-time delivery rate and collaborated on promotions, resulting in a 30% sales increase during peak periods.
  • Coordinated logistics for timely deliveries and provided customer support through phone and email using CRM tools. Stayed updated on product changes to ensure accurate information, maintained records through data entry and reporting, and collaborated on promotions to boost sales during peak periods.

Technical Customer Support Specialist (Part Time)

Mykroft Tech
Remote
01.2023 - 01.2024
  • Provided timely and effective support to customers by addressing inquiries and troubleshooting issues related to web development and tech solutions through various channels such as live chat, tickets, and emails.
  • Achieved a steady 95% customer satisfaction score on Zendesk and a 5-star rating on Tidio within three months of joining the company.
  • Successfully mediated customer issues, boosting satisfaction ratings by 25%
  • Awarded Employee of the Month and I excelled in customer service by providing accurate information and resolving issues with the technical team and developing lasting solutions.

Lead Customer Service Specialist

Hewlett-Packard
Hybrid
12.2019 - 12.2023
  • Provided exceptional support to over 150 customers daily via phone, email, and chat, achieving a 95% satisfaction rate. Resolved technical issues, delivered product information, and offered tailored recommendations, enhancing customer satisfaction with HP’s personal computing devices and imaging solutions through comprehensive pre- and post-sales support.
  • Collaborated with product teams to drive customer adoption and improve delivery through HP's e-commerce platforms and analyzed market trends to inform marketing strategies.
  • Increased sales by 20% through upselling, cross-selling, and strong customer engagement.
  • Continuously improved product knowledge to deliver optimal service and meet sales quotas, while training new hires on products, best practices, and protocols to minimize process gaps.

Education

Bachelor of Science - Sociology & Anthropology

Enugu State University of Science & Technology
Enugu, Nigeria
08.2019

Skills

  • Multitasking
  • Proactive Problem Solving
  • Project management
  • Team Worker
  • Attention to Details
  • Continuous Learning & Adaptability
  • Independent
  • Analytical Skills
  • Empathetic
  • Detail-oriented
  • Customer-Centric
  • B2B/Operations
  • Tech Savvy/CRM Software (Zendesk, Tidio, Intercom, Google Workspace, Slack, Microsoft Office Suit, Salesforce)
  • Great Communicator
  • Trainer
  • Sales Analyst

Certification

  • Customer Service, Customer Support, and Customer Experience, Udemy, 08/01/24
  • English C2, EF SET, 08/01/24

Hobbies and Interests

  • Technology
  • Writing
  • Music
  • Exploring
  • Reading

Languages

English, Native

Languages

English
First Language
English (EF SET)
Proficient (C2)
C2

References

References available upon request.

Timeline

Customer Service Representative

Olsam Group
01.2024 - Current

Technical Customer Support Specialist (Part Time)

Mykroft Tech
01.2023 - 01.2024

Lead Customer Service Specialist

Hewlett-Packard
12.2019 - 12.2023

Bachelor of Science - Sociology & Anthropology

Enugu State University of Science & Technology

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Isabella Eneje