Nazma Tabasam
Nelson,United Kingdom
Summary
Dedicated and emotionally resilient professional with a First Class BA (Hons) in Early Childhood Studies and extensive experience supporting children, young people, and their families facing emotional, behavioural, and mental health challenges.
Currently working within a CAMHS setting, providing frontline support, early intervention, and crisis response to children and families. Skilled in building strong, trusting relationships with parents and carers, supporting them to better understand and manage their child's needs, and helping families access appropriate services at the right time.
Experienced in safeguarding, risk assessment, and multi-agency working, with a strong commitment to improving outcomes for children, reducing risk, and promoting stability within the home.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Mental Health Support Worker / Receptionist (CAMHS
Lancashire and South Cumbria Foundation Trust
Burnley, Lancashire
2023.07 - Current
- Work directly with children, young people, and their families to identify needs and provide appropriate support, including during periods of crisis
- Respond to calls from parents, carers, and professionals, gathering and analysing information to assess risk and ensure safeguarding procedures are followed appropriately
- Provide guidance, reassurance, and practical support to parents and carers to help them understand and manage their child's emotional and behavioural needs
- Support families at the point of crisis, helping to reduce immediate risk and ensure they are directed to appropriate services
- Build and maintain positive, trusting relationships with families, including those experiencing high levels of distress or complex circumstances
- Work collaboratively with multi-agency professionals, including social workers, therapists, and emergency services, to ensure coordinated and effective support
- Apply de-escalation techniques to manage challenging situations and promote safety for children and families
- Maintain accurate, timely, and confidential records in line with service and safeguarding requirements
- Provide sensitive and professional front-of-house support, managing a high volume of contacts within a fast-paced environment
Single Point of Access (SPOA) Administrator
East Lancashire Hospitals Trust
Barrowford, Lancashire
2019.07 - 2023.07
- Acted as first point of contact for children, families, and professionals seeking support, ensuring a professional and empathetic response at all times
- Assessed referrals by gathering and interpreting information to identify the needs of children and families and determine appropriate service pathways
- Supported early intervention by ensuring referrals were processed efficiently and directed to the correct level of support in a timely manner
- Provided clear, accurate, and accessible information to parents and carers, supporting them to understand available services and next steps
- Worked in partnership with a range of professionals to support coordinated responses and continuity of care
- Identified and escalated safeguarding concerns in line with policies and procedures, ensuring appropriate action was taken
- Monitored and tracked referrals to support timely outcomes and minimise delays in service provision
- Maintained detailed and accurate records in line with data protection and organisational requirements
Volunteer Safeguarding Support Worker
Walverden Primary School
Nelson, Lancashire
2019.09 - 2020.03
- Supported the identification and recording of safeguarding concerns, ensuring accurate and factual documentation
- Promoted a safe, supportive, and inclusive environment for children
- Assisted staff in following safeguarding procedures and reporting concerns appropriately
- Maintained strict confidentiality when handling sensitive information.
Education
Bachelor of Arts - Early Childhood Studies (Top-Up)
University of Bolton
Bolton 2021.09 - 2022.09
Foundation Degree in Arts - Teaching and Learning Support
University of Cumbria
Carlisle 2019.09 - 2021.09
NVQ Level 2 - Understanding Children and Young People's Mental Health
Eastleigh College
Eastleigh 2025.12 -
Online Training - Safeguarding Children Training
The Aim Group
Online 2026.01 - 2026.01
GCSEs -
Walshaw High School
Burnley, LancashireSkills
Safeguarding & Risk
- Safeguarding awareness and risk identification
- Crisis intervention, including self-harm and suicide risk
- De-escalation and emotional containment
Family Support
- Direct work with children, young people, and families
- Supporting parents and carers with behaviour and emotional needs
- Early intervention and prevention
- Family engagement and advocacy
- Coordinating support through multi-agency working
Professional Practice
- Trauma-informed and attachment-aware practice
- Strong verbal and written communication
- Accurate record-keeping and report writing
- Confidential administration and frontline triage
- Ability to work independently and within a team
Languages
Punjabi
Fluent
Urdu
Fluent
References
References available upon request.
Timeline
Online Training - Safeguarding Children Training
The Aim Group
2026.01 - 2026.01
NVQ Level 2 - Understanding Children and Young People's Mental Health
Eastleigh College
2025.12 -
Mental Health Support Worker / Receptionist (CAMHS
Lancashire and South Cumbria Foundation Trust
2023.07 - Current
Bachelor of Arts - Early Childhood Studies (Top-Up)
University of Bolton
2021.09 - 2022.09
Volunteer Safeguarding Support Worker
Walverden Primary School
2019.09 - 2020.03
Foundation Degree in Arts - Teaching and Learning Support
University of Cumbria
2019.09 - 2021.09
Single Point of Access (SPOA) Administrator
East Lancashire Hospitals Trust
2019.07 - 2023.07
GCSEs -
Walshaw High School