Summary
Overview
Work history
Education
Skills
Activities and Interests
Projects
References
Timeline
Generic

Nazish Shazad

Manchester

Summary

A caring self-motivated individual who has a thirst to achieve success. An organized, effective communicator with customers, colleagues and management. I have the ability to remain calm even in stressful or unexpected circumstances. Confident team player, thriving on challenge and with a positive, cheerful attitude to customer care. I am able to work independently and use my own initiative to complete tasks promptly and efficiently. I am flexible, adaptable and willing to learn. As well as trustworthy, honest, reliable and looking forward to being part of a team that ensures best possible care and customer service. In addition the commitment, enthusiasm and determination to succeed that I bring to every task ensures that I am an asset to the workplace.

Experienced Store Manager with keen focus on driving sales and customer satisfaction. Transformed underperforming stores into top revenue generators by implementing innovative merchandising strategies and fostering team collaboration. Known for improving stock turnover and reducing operational costs through streamlined processes and staff training.

Overview

17
17
years of professional experience
7
7
years of post-secondary education

Work history

Store Manager

Peri Sizzlers
2024.01 - 2026.05
  • Remote manager – Managing all Uber, Deliveroo and Just Eat orders
  • Managing stock levels and regularly ordering stock
  • Communicating with suppliers over the phone, email and following up queries
  • Managing the menu on Uber, Deliveroo and Just Eat systems
  • Managing the invoices and paperwork

Pharmacy Dispenser

Lloyds Pharmacy
Multiple
2015.01 - 2025.11
  • CD entries and taking relevant steps to rectify discrepancies/reporting
  • Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
  • Managed pharmacy inventory for optimal efficiency and accuracy in dispensing medication
  • Ensured smooth operations for efficient customer service by managing stock levels effectively
  • Collecting prescriptions from nearby surgeries
  • Motivating a large team to fulfill patient and business expectations
  • Adhering to company SOPs
  • Delivered excellent customer service through knowledgeable advice on over-the-counter medicines
  • Liaised with healthcare professionals to ensure accurate prescription handling and delivery

Pharmacy Dispenser

Well Pharmacy
Withington
2013.04 - 2015.01
  • Adapting to multiple branches with relative ease
  • Appointed as team leader during tutor absences to ensure the continuity of patient safety
  • Ensuring pre-ordered repeat prescriptions and MDS were completed for delivery/collections on time
  • Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction
  • Dealt with GP surgeries and other healthcare providers to facilitate seamless patient care
  • Keeping in line with planograms and Promotions on a monthly basis
  • Recommending alternative products during manufacturing delays
  • Strengthening relationships between the pharmacy and neighbouring surgeries
  • Maintaining weekly NMS and MUR targets by advising customers
  • Performed regular appraisals with staff members to build friendly relations and appoint responsibilities to complete outstanding tasks

Pharmacy Assistant

Manor Pharmacy
Hulme
2011.01 - 2012.01
  • Familiarising myself with company SOP's and ensuring staff compliance to ensure efficiency
  • Liaised with medical representatives for timely replenishment of stocks and promotional activities.
  • Utilised comprehensive knowledge of over-the-counter medicines to provide accurate advice to customers.
  • Prioritised tasks effectively during busy periods, maintaining excellent level of service without disruptions or delays.
  • Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
  • Consulted senior pharmacy staff for additional advice on complex patient health queries.
  • Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
  • Received incoming controlled drug supplies, storing within correct, secure locations.

Work Experience

Manley Pharmacy
Chorlton
2011.09 - 2011.10
  • Stock inventory
  • Checking and shelving new stock deliveries
  • Checking the prescriptions and accompanying the pharmacist on the delivery round
  • Responsible for keeping the area tidy in line with Health & Safety requirements and observing the pharmacist throughout the day

Work Experience

PDSA
Chorlton
2009.08 - 2010.03
  • Supervising the shop floor
  • Cash handling and serving customers
  • Replenishing stock on shelves and date checking
  • Controlling stock levels by handling wholesale/manufacture orders

Education

High School - Business Studies

Whalley Range High School
2004.09 - 2009.06

Sixth Form - Psychology, Sociology, Health & Social Care

Whalley Range Sixth Form
2010.09 - 2012.06

NVQ Level 1 Medicine Counter Assistant - Accredited Dispensing Assistant

Buttercups Pharmacy Qualifications

Skills

  • Extensive work experience mainly based in the pharmacy environment but my skills would suit any customer service related environment
  • I have outpatients pharmacy experience in a hospital setting
  • The body shop consultant/Rep - Work alongside to promote and sell products to clients
  • Excellent telephone conduct - I have used the telephone in previous roles on both inbound and outbound calls with customers at a contact centre with the Co-operative bank
  • Reliable, available for overtime with short notice - flexible when asked to work additional hours
  • Experienced in dealing with customer enquiries/cash handling
  • A responsible individual who has a thirst for success in all my endeavours
  • Able to delegate tasks to other staff members and adopt the role as a team leader when necessary
  • Impeccable communication skills which allow me to interact with staff, patients and fellow health professionals
  • Able to adapt to new environments and achieve positive outcomes with minimal disruption
  • Work efficiently under pressure and use my initiative to complete tasks to a high standard
  • An immaculate attendance and punctuality record
  • Full clean UK driving license
  • Fluent in English, Urdu and Punjabi, allowing me to overcome certain language barriers
  • IT literate - Proficient in the use of Microsoft Office, Word applications and Internet Explorer

Activities and Interests

Active at the gym, Swimming, Sports - Basketball & Badminton, Travelling - Exploring exotic countries, Blogging, Taking part in charity Events and originations

Projects

Assisted in a ‘Stop Smoking Event’ in the local area to raise awareness of the dangers of cigarette smoke and promote the local pharmacy’s stop smoking service to members of the local population, Volunteered at PDSA charity shop to promote free veterinary care to sick and injured pets

References

References are available upon request, I look forward to hearing from you soon

Timeline

Store Manager

Peri Sizzlers
2024.01 - 2026.05

Pharmacy Dispenser

Lloyds Pharmacy
2015.01 - 2025.11

Pharmacy Dispenser

Well Pharmacy
2013.04 - 2015.01

Work Experience

Manley Pharmacy
2011.09 - 2011.10

Pharmacy Assistant

Manor Pharmacy
2011.01 - 2012.01

Sixth Form - Psychology, Sociology, Health & Social Care

Whalley Range Sixth Form
2010.09 - 2012.06

Work Experience

PDSA
2009.08 - 2010.03

High School - Business Studies

Whalley Range High School
2004.09 - 2009.06

NVQ Level 1 Medicine Counter Assistant - Accredited Dispensing Assistant

Buttercups Pharmacy Qualifications
Nazish Shazad