Nazim Uddin
Birmingham
Summary
Training and mentoring expert with 5 years of experience in team leadership and continuous learning.
Proven ability to lead teams while promoting a culture of growth and development. Sustained multiple roles that require up-selling products and customer satisfaction. Achievements include enhanced team efficiency and company reliability through strategic planning and proactive engagement.
Overview
4
4
years of professional experience
22
22
years of post-secondary education
Work history
Customer Service Advisor
HMRC
Birmingham, West Midlands
05.2024 - 08.2025
- Secured customer satisfaction through delivery of exceptional service and upheld reliability to foster strong relationships.
Assistant Manager
PRYZM
Birmingham, West Midlands
05.2023 - 02.2024
- Assisted in recruitment process to build an effective workforce and increased ticket sales.
Retail Cashier
Sainsburys
Birmingham, West Midlands
01.2022 - 03.2023
- Handled high pressure situations calmly whilst serving a large number of customers during holiday season.
Warehouse Supervisor
Polar Speed
Birmingham, West Midlands
06.2021 - 12.2021
- Conducted regular risk assessments to guarantee worker safety at all times and addressed potential issues
Education
GCSEs - Maths
Aston Manor Academy
Birmingham 09.2015 - 06.2018
GCSEs - English Literature
Aston Manor Academy
Birmingham 09.2015 - 06.2018
GCSEs - English Language
Aston Manor Academy
Birmingham 09.2015 - 06.2018
GCSEs - Double Science
Aston Manor Academy
Birmingham 09.2015 - 06.2018
GCSEs - History
Aston Manor Academy
Birmingham 09.2015 - 06.2018
GCSEs - Religious Education
Aston Manor Academy
Birmingham 09.2015 - 06.2018
A-Levels - English Literature
Aston Manor Sixth Form
Birmingham 09.2018 - 05.2020
A-Levels - Religious Education
Aston Manor Sixth Form
Birmingham 09.2018 - 05.2020
BTec - Information Technology
Aston Manor Sixth Form
Birmingham 09.2018 - 05.2020
Skills
- Microsoft Office Suite
- Strategic planning
- Relationship Management
- Customer experience
- Conflict Resolution
- Calmness under pressure
Languages
English
Native
Timeline
Customer Service Advisor
HMRC
05.2024 - 08.2025
Assistant Manager
PRYZM
05.2023 - 02.2024
Retail Cashier
Sainsburys
01.2022 - 03.2023
Warehouse Supervisor
Polar Speed
06.2021 - 12.2021
A-Levels - English Literature
Aston Manor Sixth Form
09.2018 - 05.2020
A-Levels - Religious Education
Aston Manor Sixth Form
09.2018 - 05.2020
BTec - Information Technology
Aston Manor Sixth Form
09.2018 - 05.2020
GCSEs - Maths
Aston Manor Academy
09.2015 - 06.2018
GCSEs - English Literature
Aston Manor Academy
09.2015 - 06.2018
GCSEs - English Language
Aston Manor Academy
09.2015 - 06.2018
GCSEs - Double Science
Aston Manor Academy
09.2015 - 06.2018
GCSEs - History
Aston Manor Academy
09.2015 - 06.2018
GCSEs - Religious Education
Aston Manor Academy
09.2015 - 06.2018