Olalekan Stephen Ariyo
Liverpool,Merseyside
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Advisor
Global Heritage Consultancy Ltd
Liverpool, Merseyside
08.2021 - 08.2023
- Managed over 50 customer calls per day.
- Offered prompt solutions to maintain customer satisfaction.
- Increased sales by 10%.
- Planned staff rotas to meet customer needs whilst remaining under budget.
- Reviewed processes and practices regularly to achieve business goals.
- Delivered feedback constructively to enhance staff performance.
- Implemented personal development programmes to enhance staff capabilities and satisfaction.
- Recognised issues and implemented corrective actions for continual improvement.
- Worked closely with finance team to manage sales revenue reporting and accruals.
- Analysed statistics and KPIs to identify potential service improvements.
Operations Manager
Global Heritage Consultancy Ltd
Liverpool, Merseyside
08.2021 - 08.2023
- Aided senior leadership by recommending corrective actions and improvements to company operations.
- Strategically scheduled and managed 150 staff members, maintaining high-performing business operations.
- Developed, recommended and implemented strategies to improve employee work quality and speed.
- Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
- Reduced costs and improved operations by analysing processes and customer feedback.
- Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
- Analysed financial data to track and achieve budget targets.
Payroll Administrator
Global Heritage Consultancy Ltd
Liverpool, Merseyside
08.2021 - 08.2023
- Managed over 150 employee records on database to maintain accuracy and updated information.
- Evaluated discrepancies and rectified payroll errors.
- Responded to enquiries and provided information regarding payroll related matters.
- Drafted and distributed earning statements to employees.
- Collaborated with HR department to streamline employee data.
- Sent bi-monthly reminder to complete and submit time sheets.
- Applied best practices to comply with laws and regulations.
- Measured pay raises and overtime work for employees.
- Formulated and submitted monthly, quarterly and yearly reviews.
- Reconciled and balanced payroll accounts accurately to meet deadlines.
Education
Bachelor of Science - Geology
University of Ilorin
Ilorin, Nigeria 10.2012 - 10.2017
Skills
- Dispute resolution
- Integrative negotiation
- Customer experience
- Customer care
- Data verification procedures
- Customer retention
- Excel proficiency
- Office 365 usage
- Microsoft Office Suite
- Record maintenance
- Queue management
- CRM implementation
- Salesforce
Languages
English
Fluent
Hobbies
- Playing Chess
- Gym
- Watching football games
- Reading the news
- Learning new things
- Outdoor activities
References
Available on request
Timeline
Customer Service Advisor
Global Heritage Consultancy Ltd
08.2021 - 08.2023
Operations Manager
Global Heritage Consultancy Ltd
08.2021 - 08.2023
Payroll Administrator
Global Heritage Consultancy Ltd
08.2021 - 08.2023
Bachelor of Science - Geology
University of Ilorin
10.2012 - 10.2017
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