Nazifa Abdullah
London,England
Summary
Motivated individual with diverse experience across customer-facing roles. Adapts to dynamic environments while maintaining high service standards and efficiency. Committed to learning and contributing positively to team objectives.
Overview
5
5
years of professional experience
Work History
Bakery Assistant
Sainsbury's
08.2024 - Current
- Package bakery goods efficiently, ensuring that products are well presented and protected for customers.
- Conduct daily cleaning and maintenance tasks to uphold hygiene, safety, and standards within the bakery.
- Keep counters, preparation tables, and displays hygienic through regular sanitation and deep cleans.
- Conduct regular checks on ingredient expiry dates, promptly removing out-of-date items in line with health regulations.
- Replenish items and organise displays to keep stock looking professional.
- Trained new staff on bakery procedures, equipment use, and customer service best practices, fostering a skilled team environment.
- Organise back stock and freezer area for easy retrieval of items.
- Rotate stock on shelves, reducing stock waste, and minimising store losses.
- Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting public health.
Customer Experience Assistant
Sainsbury's
07.2021 - 08.2024
- Assisted customers with product-related questions, feedback and complaints.
- Collaborated with team members to maintain high standards of store presentation, cleanliness, and organisation.
- Developed knowledge of product range, staying informed about new stock and discontinued items to advise customers effectively.
- Offered support in visual merchandising, arranging displays to maximise product visibility and attract customer interest.
- Facilitated smooth returns and exchanges process, adhering to company policies whilst prioritising customer satisfaction.
- Trained new staff on customer service protocols, till operation, and product knowledge to uphold service quality.
- Processed transactions efficiently, including cash, credit card, and voucher payments, maintaining accuracy at all times.
- Assisted in merchandise stocking, inventory checks, and order placements to ensure availability of popular products.
- In charge of on-demand orders, ensuring customers' items were picked within a certain time frame.
Recruitment Intern
Impact Recruitment Group
07.2022 - 07.2022
- Unpaid
- Participated in continuous professional development sessions to enhance recruitment skills and knowledge.
Education
A-Levels -
Pimlico Academy
London, ENG2023
Skills
- Organised
- Task priotitisation
- Food safety awareness
- Visual merchandising
- Inventory management
- Staff training
- Team building
- Stock rotation
- Motivation and enthusiasm
- Punctuality
- Customer service
- Problem solving
- Time management
- Adaptability
- Product knowledge
- Multitasking efficiency
- Sanitation practices and cleanliness standards
- Shelf stocking
- Excellent communication
- Patience and perseverance
- Knowledge of allergen handling
- Handling cash
- Planograms
- Refund and exchange processing
- Willingness to learn
- Reliability
- Assertive
- Creative
- Analytical
Hobbies and interests
- Art
- Sports and Fitness
- Animals and Nature
- Traveling
- Various types of cuisines
Character Traits
- Friendly
- Understanding
- Bubbly
- Honest
- Attentive
Timeline
Bakery Assistant
Sainsbury's
08.2024 - Current
Recruitment Intern
Impact Recruitment Group
07.2022 - 07.2022
Customer Experience Assistant
Sainsbury's
07.2021 - 08.2024
A-Levels -
Pimlico Academy