Audra Zmuda (nee Curtis)
Robeston Wathern, NARBERTH,Pembrokeshire
Summary
Dependable, friendly and extremely capable individual, with a passion for delivering excellent administrative support. Has excellent communication and listening skills, which allows to build positive rapport with staff and patients, both face to face and over the phone. Works with discretion to maintain patient confidentiality.
Quick to pick up new skills.
Overview
22
22
years of professional experience
Work History
Bakery Assistant
Tan y Castell
Narberth, Pembrokeshire
05.2023 - Current
- Maintained constant product availability and prepared accurate amounts.
- Reduced waste by carefully measuring ingredients and forecasting product needs.
- Weighed flour, and other ingredients to prepare dough.
- Packaged and labelled baked goods with accurate descriptions and ingredients.
- Maintained strong, cooperative working relationship with bakery team and fellow employees.
Pharmacy Supervisor
Lloyds Pharmacy
Llanishen, Cardiff
10.2001 - 08.2023
- Oversaw business staffing and training.
- Created seasonal sales plans with varying stock and promotional strategies.
- Built strong team relationships with patients, surgeries and other healthcare professionals.
- Gave timely and accurate advice to healthcare professionals and patients.
- Handled high volume calls over 50 calls per day, to address customer inquiries and concerns.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Key Holder & Banking duties (daily)
Store Assistant/ Banker
Ck Supermarkets
Narberth, Pembrokeshire
07.2012 - 03.2023
- Completed opening and closing duties in line with established schedule.
- Operated cash registers with accuracy, processed cash and card transactions.
- Managed customer lines for minimum wait times and high satisfaction.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Requested and checked customer IDs at checkout for age-restricted products.
- Delivered personalised customer service with a smile to promote return custom.
- Balanced internal banking transactions of up to multiple thousands daily and weekly with 100% accuracy.
Front of House Estate Agent
Mason Homes
Llanishen cardiff, cardiff
08.2003 - 11.2004
- Answered phone calls over 70 plus per day and emails from potential and existing customers.
- Advertised properties to general public via networking, brochures, adverts and multiple listing services to maximise exposure.
- Collaborated with clients, solicitors and surveyors to progress property sales.
- Marketed properties to buyers on waiting lists to increase viewings and offers.
- Showed residential properties and explained features, value and benefits of available homes.
- Collated detailed property information and organised photo shoots.
- Consistently arrived at work on time and ready to start immediately.
- Handled high volume calls to address customer inquiries and concerns.
Education
Diploma of Higher Education - Home based Childcare
Sophia Gardens
Cardiff 10/2007 - 01/2008
Health and safety - Food hygiene
Food hygiene level 2
Narberth, Pembrokeshire 09/2022 -
GCSEs - English Language, English Literature, Math, History,Needlework.RE, Typing.
Cwmcarn Compherensive
Gwent. Skills
- Computer literate
- Administrative duties
- Communication skills
- Greeting visitors with pleasant demeanour
- Health and safety procedures
- Professional smart presentation
- Telephone skills
- Customer service
- Organised & reliable
Affiliations
- I enjoy gardening, we bought a camper-van last year and enjoy going away locally to visit local beaches around the area
Timeline
Bakery Assistant
Tan y Castell
05.2023 - Current
Store Assistant/ Banker
Ck Supermarkets
07.2012 - 03.2023
Front of House Estate Agent
Mason Homes
08.2003 - 11.2004
Pharmacy Supervisor
Lloyds Pharmacy
10.2001 - 08.2023
Diploma of Higher Education - Home based Childcare
Sophia Gardens
10/2007 - 01/2008
Health and safety - Food hygiene
Food hygiene level 2
09/2022 -
GCSEs - English Language, English Literature, Math, History,Needlework.RE, Typing.
Cwmcarn Compherensive
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