Nayer Ahtisham
Liverpool,Merseyside
Summary
Results driven professional with experience in banking, sales, customer acquisition and business operations. I have worked in a global banking environment handling loan processing, financial documentation, and compliance, ensuring accuracy and adherence to regulatory standards while managing high volumes of data. Alongside this, I have built and managed my own venture, generating revenue through cold outreach and pipeline management, while also writing on Rawspill.com to share insights that reflect my communication skills and understanding of customer behaviour.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Assistant Manager
Emilios Warrington
Warrington, United Kingdom
2025.05 - 2026.02
- Manage daily operations, staff scheduling, and service delivery in a high-volume environment
- Handle customer interactions end-to-end, resolving issues and maintaining high satisfaction
- Drive upselling and recommendations to improve average order value
- Managed till and inventory management.
Founder
Nayer Travels Pvt.Ltd
Sopore, Jammu and Kashmir, India
2023.10 - 2025.04
- Generated 40 lakh INR revenue in the first 6 months; scaled to 1 crore INR within 10 months
- Exceeded revenue targets by 10% through structured outreach and sales strategy
- Achieved 60% conversion rate (6/10 leads) via cold calling and consultative selling
- Owned full sales cycle from prospecting to closing; managed pipeline using TripDocs CRM
- Built partnerships with hotels, transport providers, and local vendors to deliver end-to-end solutions
- Delivered exceptional results under pressure during peak business periods
Team Member
Bank of America
Gift City, India
2020.08 - 2022.12
- Processed 40–60 small business loan applications weekly with strong accuracy and compliance.
- Reviewed and validated financial documents including pay stubs, bank statements, and supporting records to assess completeness and eligibility.
- Coordinated with internal teams, clients, and external stakeholders to resolve documentation gaps and ensure timely processing.
- Managed Mortgage and Hazard Insurance cases by verifying Homeowners Insurance documentation and liaising with insurance agents to meet compliance requirements.
- Performed document indexing and classification to maintain structured and audit ready digital records.
- Consistently met performance targets in a high volume, deadline driven environment while maintaining strong attention to detail.
- Recognised twice with Employee of the Month for accuracy, reliability, and overall performance.
Education
Master of Science - Logistics and Supply Chain Management
University of Chester
Chester, Cheshire 2025.04 - 2026.05
Bachelor of Business Administration - Business, Finance
Lovely Professional University
Punjab, India 2017.08 - 2020.05
Skills
- Lead Generation & Prospecting
- Cold Calling & Outbound Sales
- Sales Pipeline Management (CRM: TripDocs)
- Client Acquisition & Retention
- Negotiation & Deal Closing
- Upselling & Cross-selling
- Customer Relationship Management (B2B & B2C)
- Stakeholder Management & Communication
- Objection Handling
- Data Tracking & Sales Reporting (Microsoft Excel)
- Banking Operations & Compliance
- Loan Processing & Financial Documentation
- Problem Solving in High-Pressure Environments
- Time Management & Multitasking
Certification
- Google Digital Marketing
- GMAT Data Sufficiency Strategies
- Cambridge English B1 Writing
- PTE Exam
- Corporate Agent
Languages
English
Advanced
Timeline
Assistant Manager
Emilios Warrington
2025.05 - 2026.02
Master of Science - Logistics and Supply Chain Management
University of Chester
2025.04 - 2026.05
Founder
Nayer Travels Pvt.Ltd
2023.10 - 2025.04
Team Member
Bank of America
2020.08 - 2022.12
Bachelor of Business Administration - Business, Finance
Lovely Professional University
2017.08 - 2020.05