Summary
Overview
Work history
Education
Skills
Timeline
Generic

REECE PLUMLEY

Letchworth Garden City

Summary

Ambitious and customer-focused professional with extensive experience in fast-paced, client-facing environments. Skilled in building trusted relationships, identifying customer needs, and guiding customers through high-value decisions. Proven track record in achieving sales targets, negotiating effectively, and delivering exceptional service to drive customer satisfaction and loyalty. Adept at managing multiple clients, presenting property solutions persuasively, and thriving in competitive markets. Enthuasistic and eager to use my transferrable skills to succeed in an estate agent role.

Overview

7
7
years of professional experience
6
6
years of post-secondary education

Work history

Assistant Manager

I & A Restaurants McDonald's
Letchworth Garden City
09.2018 - 09.2025
  • Developed a strong customer base by building relationships and providing excellent service, leading to increased customer retention.
  • Successfully managed and motivated a team, ensuring high performance and productivity.
  • Exceeded sales and customer satisfaction targets by implementing effective upselling techniques and promotions.
  • Regularly achieving weekly targets from 110-130k in sales through strategic customer engagement
  • Handled customer inquiries and complaints professionally, resolving issues to ensure positive experiences.
  • Led training programs to develop team members’ skills in customer service and sales, fostering a high-energy and results-driven work environment.
  • Managed financial and operational data to support business growth and profitability.
  • Opened and established a new restaurant, successfully building a team that led the company in customer satisfaction rankings.

Education

GCSE -

The Highfield School
Letchworth Garden City, Hertfordshire
09.2013 - 07.2019

Pearson's BTEC Level 3 National Extended Diploma - Business

North Hertfordshire College
Hitchin, Hertfordshire

Skills

  • Customer Relationship Management
  • Full UK Driving licence
  • Lead Generation & Prospecting
  • Strong Communication & Interpersonal Skills
  • Target Achievement & Performance Tracking
  • Team Leadership & Training
  • Conflict Resolution & Problem-Solving
  • Strategic Planning & KPI Monitoring
  • Adaptability & Resilience Under Pressure
  • Customer satisfaction surveys analysis

Timeline

Assistant Manager

I & A Restaurants McDonald's
09.2018 - 09.2025

GCSE -

The Highfield School
09.2013 - 07.2019

Pearson's BTEC Level 3 National Extended Diploma - Business

North Hertfordshire College
REECE PLUMLEY