REECE PLUMLEY
Letchworth Garden City
Summary
Ambitious and customer-focused professional with extensive experience in fast-paced, client-facing environments. Skilled in building trusted relationships, identifying customer needs, and guiding customers through high-value decisions. Proven track record in achieving sales targets, negotiating effectively, and delivering exceptional service to drive customer satisfaction and loyalty. Adept at managing multiple clients, presenting property solutions persuasively, and thriving in competitive markets. Enthuasistic and eager to use my transferrable skills to succeed in an estate agent role.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Assistant Manager
I & A Restaurants McDonald's
Letchworth Garden City
09.2018 - 09.2025
- Developed a strong customer base by building relationships and providing excellent service, leading to increased customer retention.
- Successfully managed and motivated a team, ensuring high performance and productivity.
- Exceeded sales and customer satisfaction targets by implementing effective upselling techniques and promotions.
- Regularly achieving weekly targets from 110-130k in sales through strategic customer engagement
- Handled customer inquiries and complaints professionally, resolving issues to ensure positive experiences.
- Led training programs to develop team members’ skills in customer service and sales, fostering a high-energy and results-driven work environment.
- Managed financial and operational data to support business growth and profitability.
- Opened and established a new restaurant, successfully building a team that led the company in customer satisfaction rankings.
Education
GCSE -
The Highfield School
Letchworth Garden City, Hertfordshire 09.2013 - 07.2019
Pearson's BTEC Level 3 National Extended Diploma - Business
North Hertfordshire College
Hitchin, HertfordshireSkills
- Customer Relationship Management
- Full UK Driving licence
- Lead Generation & Prospecting
- Strong Communication & Interpersonal Skills
- Target Achievement & Performance Tracking
- Team Leadership & Training
- Conflict Resolution & Problem-Solving
- Strategic Planning & KPI Monitoring
- Adaptability & Resilience Under Pressure
- Customer satisfaction surveys analysis
Timeline
Assistant Manager
I & A Restaurants McDonald's
09.2018 - 09.2025
GCSE -
The Highfield School
09.2013 - 07.2019
Pearson's BTEC Level 3 National Extended Diploma - Business
North Hertfordshire College