Nayab Kara
London,UK
Summary
I believe identifying patterns and trends in data is the starting point for sustainable solutions. Rigorous and methodical processes are how multifaceted problems can be tackled and made into learning opportunities and avenues for growth. With my background in political science and philosophy complimenting my passion for innovation, I understand that people are at the centre of data. Communicating that through visual representation and convincing narrative is my strength.
Overview
6
6
years of professional experience
Work History
Small Business Owner
HennaVancouver
01.2019 - Current
- Analyzing competition movement as well researching purchasing trends among both new and returning customers
- Monitoring annual product profit margins and growth opportunities in relation to business costs
- Possess strong customer service skills, adept at explaining product details and effectively managing client expectations
- Customer Facing Responsibilities
- Efficiently handle incoming inquiries related to contract, scheduling, invoicing and service offerings for a diverse clientele, both virtually and in person, ensuring timely responses
- Proficient in processing orders from our online store, including packing, generating invoices and managing shipping logistics
Specialist
Apple Retail Store
Port Moody
07.2024 - 01.2025
- Achieved $200K in sales through personalized customer interactions, recommending the right products based on individual needs and preferences, including the Apple Vision Pro, iPhone 16, Apple Watch Series Ultra 2, and more
- Consistently received high customer satisfaction scores (80-100) due to excellent sales skills, patience, and ability to build rapport, turning interest into actual purchases (e.g., upsold customer from Apple Watch Series SE to Ultra 2)
- Expert in Apple's product suite and services, providing in-depth knowledge of new product launches like iOS 18, iPad Mini updates, and Apple's latest hardware, ensuring customers felt confident and informed during the purchasing process
- Supported colleagues in achieving team goals, sharing product insights, assisting with complex customer queries, and ensuring smooth store operations, from product selection to setup
- Promoted customer loyalty by educating on financing options, trade-ins, and AppleCare, helping customers make well-informed decisions that met both their needs and budget
- Refined sales techniques, taking a proactive approach to personal growth and implementing changes that improved interaction quality, leading to consistently positive customer feedback: 'An asset to the store' and 'Had a lovely time discussing all things Apple.'
Vice-Principal Data
Ismaili Religious Education Primary Program
09.2023 - 06.2024
- Collaborate with parents to facilitate timely student registration, adeptly handling sensitive information with utmost discretion and maintaining strict personal confidentiality
- Data Entry: Ensure accurate student registration and weekly data entry to maintain a complete student population record
- Identify attendance trends and anomalies and communicate with parents regarding persistent absences
- Collaborate with the leadership team to provide support to families with the aim of improving attendance
Vice-Principal Community Engagement
Ismaili Religious Education Primary Program
09.2022 - 06.2023
- Foster a vibrant learning environment by engaging with parents, students and leadership while remaining cognizant of diverse backgrounds and sensitivities to ensure a welcoming and inclusive setting for everyone
- Serve as the primary contact for the Tri-City centre available during and outside session times
- Established grade-specific communication channels to enhance information distribution among families, reducing miscommunication and boosting student and parent involvement in centre activities
- Produced weekly and quarterly presentations using Google Slides, Microsoft PowerPoint, and Canva to share announcements, achievements, and highlights
- Utilized spreadsheets to organise student submissions for year-end presentations, ensuring inclusive representation
Teaching Assistant
Kumon Math and Reading
01.2021 - 01.2022
- Effectively conveyed instructions and techniques to students, considering their diverse learning styles and abilities, to facilitate their understanding of the subject matter during the session
- Managed and documented student advancements using clear and concise descriptions for the benefit of other team members
- Maintained punctuality and organisation, ensuring that each student received the necessary support within the allocated time frame, while avoiding any overruns that might disrupt the following appointments
Education
Certificate - Programming in Python for Data Science
University of British Columbia
08.2024
Certificate - Data Analytics
BrainStaion
11.2023
Certificate - Introduction to Systematic Program Design with Python
University of British Columbia
05.2023
Certificate - Strategic Data Storytelling
University of Chicago
04.2023
Bachelor of Arts - Combined Major Political Science and Philosophy
University of British Columbia
05.2021
Skills
- Python
- Excel
- Data entry
- Data gathering and cleaning
- Microsoft Office
- Tableau
- SQL
- MySQL Workbench
- Jupyter
- VS Code
- Google Analytics
- Communication and active listening
- Customer service
- Solution-driven
- Adaptable
- Teamwork
References
References can be provided upon request.
Languages
- English
- Kutchi
References
References available upon request.
Timeline
Specialist
Apple Retail Store
07.2024 - 01.2025
Vice-Principal Data
Ismaili Religious Education Primary Program
09.2023 - 06.2024
Vice-Principal Community Engagement
Ismaili Religious Education Primary Program
09.2022 - 06.2023
Teaching Assistant
Kumon Math and Reading
01.2021 - 01.2022
Small Business Owner
HennaVancouver
01.2019 - Current
Certificate - Programming in Python for Data Science
University of British Columbia
Certificate - Data Analytics
BrainStaion
Certificate - Introduction to Systematic Program Design with Python
University of British Columbia
Certificate - Strategic Data Storytelling
University of Chicago
Bachelor of Arts - Combined Major Political Science and Philosophy
University of British Columbia
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