Nawaal Farooq
Preston ,Lancashire
Summary
Dedicated dental professional with a strong focus on preventive oral health education and delivering high-quality restorative treatments. Demonstrates an adaptable communication style and active listening skills to effectively address patient concerns while prioritising team collaboration. Committed to maintaining patient confidentiality and building lasting relationships through a calm and reassuring chair-side manner, ensuring efficient work without compromising clinical standards.
Overview
1
1
Certification
2
2
years of professional experience
Work history
Customer advisor
Atos
Preston , Lancashire
12.2023 - 03.2024
- Managed over 60 customer calls per day.
- Assisted customers with processing high value financial transactions.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
- Resolved customer complaints effectively, maintaining brand reputation.
- Collaborated closely with colleagues to resolve complex customer issues swiftly.
Trainee dental nurse
Cedars Dental Practice
Preston, Lancashire
02.2023 - 11.2023
- Assisted in taking dental radiographs with precision and safety measures taken into account.
- Followed strict infection control protocols throughout all tasks, safeguarding both patients and staff members' health.
- Provided chair-side support including instrument and material preparation.
- Worked collaboratively with rest of dental team to provide high quality care to patients.
- Maintained confidentiality when dealing with patient records, adhering to GDC standards.
- Maintained accurate medical and dental records by documenting important patient data within EXACT software.
Customer advisor
Capita
Preston, Lancashire
08.2022 - 12.2022
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Managed large volumes of incoming calls for efficient customer service operations.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
A-Levels - Psychology, Biology and Chemistry
Cardinal Newman College
09/2020 - 06/2022
8 GCSEs - Including Maths (A), English (B), Science (B)
Lostock Hall Academy
09/2016 - 06/2020
NEBDN National Diploma in Dental Nursing Level 3 -
SmileWisdom Academy
09/2022 - 03/2024
Level 3 Certificate in mathematical studies -
Cardinal Newman College
09/2020 - 06/2021
Diploma of Higher Education - Dental Hygiene and Dental Therapy
University of Sheffield
04/2024 - 06/2026
Skills
- Adaptable communication style
- Active listening to patients’ concerns
- Prioritise interdisciplinary collaboration
- Patient confidentiality compliance
- Patient relationship building
- Good Professional judgement
- Focussed on preventive oral health education
- Ability to work efficiently while maintaining high clinical standards
- Calm and reassuring chair-side manner
- Delivered high-quality restorative treatments with strong focus on precise tooth preparation and aesthetics
Clinical Placement: Wheatbridge Community Dental Clinic (2025-2026)
- Provided dental care for patients with additional needs and complex medical conditions.
- Performed primary tooth extractions under general anaesthetic at Derbyshire Children‘s Hospital within the scope of practice and under appropriate supervision.
- Adapted communication and behavioural management techniques to support patients with learning disabilities, autism, ADHD and dental phobia.
- Worked collaboratively with paediatric dentists, anaesthetists, theatre staff and the wider multidisciplinary team to deliver safe patient care.
Certification
- General Dental Council- Registered Dental Hygienist and Dental Therapist (GDC No. 337631)
- Basic Life Support
- Safeguarding Training (Level 2)
- Medical Emergencies Training
References
References available upon request.
Clinical Placement: Charles Clifford Dental Hospital (2024-2026)
- Delivered periodontal and restorative treatment for adult and paediatric patients within the scope of dental hygiene and therapy.
- Conducted comprehensive direct access assessments, formulating treatment plans and referring appropriately when indicated.
- Provided tailored oral hygiene instruction, dietary advice and preventive care to support long-term oral health.
- Managed patients with complex dental and medical needs while working collaboratively within multidisciplinary teams.
- Contributed to the management of patients within consultant-led periodontology, oncology and orthodontic clinics, with additional exposure to implantology and inhalation sedation.
Clinical Placement: Bupa Dental Care, Southey Green (2025)
- Delivered dental hygiene and therapy care within a busy NHS/Private general practice serving a population with high levels of dental disease.
- Treated a high volume of paediatric patients, delivering child-centred care while adapting communication to meet individual needs.
- Managed pateints with high caries risk by providing preventive care, direct restorations and personalised oral health education to support long term health.
Timeline
Customer advisor
Atos
12.2023 - 03.2024
Trainee dental nurse
Cedars Dental Practice
02.2023 - 11.2023
Customer advisor
Capita
08.2022 - 12.2022
Diploma of Higher Education - Dental Hygiene and Dental Therapy
University of Sheffield
04/2024 - 06/2026
Level 3 Certificate in mathematical studies -
Cardinal Newman College
09/2020 - 06/2021
NEBDN National Diploma in Dental Nursing Level 3 -
SmileWisdom Academy
09/2022 - 03/2024
8 GCSEs - Including Maths (A), English (B), Science (B)
Lostock Hall Academy
09/2016 - 06/2020
A-Levels - Psychology, Biology and Chemistry
Cardinal Newman College
09/2020 - 06/2022