Accomplished professional with a robust background in legislative compliance, relationship-building, and negotiation expertise. Proven track record in growth strategy implementation and supply chain management, driving performance and financial management. Adept at developing and executing strategies that enhance operational efficiency and profitability. Committed to leveraging skills to achieve organisational goals and foster sustainable growth.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Founder
Flavoyage Export pltd
Saint Neots, Cambridgeshire
05.2024 - Current
Implemented effective solutions for budget planning and maintaining operational alignment with set targets
Implemented operational improvements to enhance productivity levels.
Set up and maintained key partnerships for mutual growth opportunities.
Represented organisation publicly at events, meetings and conferences.
Applied health and safety standards to protect workers from undue risks.
Fostered strong stakeholder relationships, resulting in enhanced collaboration efforts.
Negotiated significant contracts for business expansion.
Enhanced customer satisfaction rates through the implementation of customer service training programs.
Delivered sound advice to government agencies, legislators and officials on specific policy matters.
Prepared official reports and technical papers outlining operations, finances and organisational goals.
Oversaw security policies and clearance assessments to minimise loss or damage to critical assets.
Managed risk factors effectively, safeguarding the company's assets and reputation.
Developed robust business plans with a clear focus on growth and sustainability.
Delivery driver
DX Freight
Saint Neots, Cambridgeshire
10.2021 - 10.2022
Communicated effectively with dispatch team to ensure timely deliveries.
Carried out complex manoeuvres in busy, high pressure environments.
Reduced fuel costs with efficient route planning.
Loaded and unloaded vehicles safely, preventing injuries or accidents.
Communicated customer complaints, requests and feedback to company management for swift resolution.
Provided excellent customer service, enhancing company reputation.
Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
Resolved customer complaints effectively, restoring trust in the service provided.
Deputy manager
Pizza Hut - Yum foods
Ely, Cambridgeshire
03.2016 - 02.2019
Enforced company policies for a safe and productive work environment.
Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
Designed employee incentives and recognition schemes to achieve team targets.
Oversaw facility maintenance and allocated needed resources to meet standards.
Boosted team morale through effective communication and feedback systems.
Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
Handled high-volume telephone and email enquiries to minimise backlogs.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Monitored and updated stock levels and inventory databases.
Education
Master of Business Administration - Business Management - General
De Montfort University
01.2016 - 04.2017
Bachelor of Science - Biotechnology
Periyar University
06.2010 - 06.2012
Skills
Legislative compliance
Relationship-building
Negotiation expertise
Growth strategy implementation
Supply chain management
Performance driving
Financial management
Affiliations
Reading books and Walking with my pet
Accomplishments
1. Awarded 62nd rank amid 870 stores for Overall satisfaction (OSAT) experience in 2018 as a Deputy Manager in pizza hut.
Custom
Personal Information
Timeline
Founder
Flavoyage Export pltd
05.2024 - Current
Delivery driver
DX Freight
10.2021 - 10.2022
Deputy manager
Pizza Hut - Yum foods
03.2016 - 02.2019
Master of Business Administration - Business Management - General