CHAZE NGANGA
London
Summary
Dedicated and proactive Property Manager overseeing residential and commercial portfolios for a private client. Specialises in preserving and enhancing asset value through proactive maintenance, stringent compliance, and effective landlord, tenant and contractor relations. Develops and implements tailored strategies that maximise rental income, minimise landlord involvement.
Overview
11
11
years of professional experience
Work history
Lettings & Property Manager
Private Family Portfolio
London
10.2024 - 11.2025
- Managed end-to-end lettings process for mixed portfolio of residential and commercial units.
- Established strong tenant relationships, resulting in high satisfaction rates.
- Coordinated property maintenance and repairs, ensuring timely completion through trusted contractors.
- Conducted regular property inspections to uphold safety compliance and presentation standards.
- Collaborated with clients' solicitors to ensure alignment and adherence to UK private rental legislation, mitigating compliance risks.
- Prepared and maintained all tenancy agreements and associated documentation within organised digital filing system.
- Tracked expiring leases proactively; initiated renewal conversations ahead of deadlines.
- Developed strategies to retain tenants, fostering long-term residency and stable rental income.
- Ensured compliance with housing laws and safety regulations, protecting both landlord and tenant rights.
Early Years Practitioner (Part-Time)
Self-Employed
London
08.2014 - Current
- Maintain meticulous records and adhere to strict regulatory frameworks (Safeguarding, EYFS, Every Child Matters), demonstrating exceptional rigorous approach to compliance.
- Build student confidence through targeted learning exercises and activities.
- Devise activities to improve pupils' social, emotional and cognitive development.
- Manage classroom behaviour through positive reinforcement.
- Use arts and crafts activities to encourage self-expression.
- Safeguard children appropriately, escalating concerns to senior staff.
- Adapt activities to support Special Educational Needs and Disabilities (SEND) pupils.
- Conducted risk assessments for activities to uphold Health and Safety.
- Arrange rooms in alignment with objects, ie parent viewings, activities or special events.
Facilities Assistant
LittleCubs Academy Nursery
Greenwich, London
07.2022 - 08.2024
- Coordinated facility maintenance and contractor management, ensuring compliance with COSHH and health & safety standards.
- Marketed property through engaging viewings to prospective families, emphasising key features.
- Secured child placement terms through effective negotiation and provided counsel on funded entitlements.
- Maintained cleanliness and safety standards by promptly reporting and addressing concerns.
- Gained experience in property presentation, maintenance coordination, and contractor oversight.
- Delivered detailed post-viewing feedback and follow-up information.
- Performed all Keyholder responsibilities while supporting with Manager during pre-arranged viewings.
- Promoted benefits of property and location to encourage enrolment of children.
Operations and Client Relationship Builder
Greenwich Tourist Council
Greenwich
02.2020 - 04.2021
- Acted as first point of contact, expertly handling high volumes of public inquiries and resolving complaints.
- Assisted in marketing and promoting the organisation, our partners, and member services through various channels to attract potential clientele.
- Stayed updated on industry trends, local market conditions, and relevant regulations, especially during the pandemic.
- Guided engaging tours around remarkable UNESCO-protected site, emphasising unique characteristics of properties including Queens House and Painted Hall, while advocating for local area and amenities.
Education
BA - Business Management with Media Studies
University of East London
LondonProject Management
Community Systems
LondonSkills
- Portfolio Management, Maintenance & Contractor Coordination
- Legislative Compliance
- Tenant, Landlord and Contractor Relationship Management
- Legal document preparation
- Contract negotiation
- Regulatory compliance
- Project Management
- Health and Safety Compliance
- Tenancy agreement negotiation
- Conflict resolution techniques
- Compliance with Equality Act
Timeline
Lettings & Property Manager
Private Family Portfolio
10.2024 - 11.2025
Facilities Assistant
LittleCubs Academy Nursery
07.2022 - 08.2024
Operations and Client Relationship Builder
Greenwich Tourist Council
02.2020 - 04.2021
Early Years Practitioner (Part-Time)
Self-Employed
08.2014 - Current
Project Management
Community Systems
BA - Business Management with Media Studies
University of East London