Navenke Martin
Peterlee
Summary
Dedicated and passionate individual with focus on animal care and welfare. Strong understanding of animal behavior and communication. Can provide support for animal shelters, veterinary practices and rescue centers through hands-on care and administrative tasks. Skills include animal care and welfare, customer service and maintaining composure in high pressure situations.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Animal care volunteer
Petpals, Furrever homes.
Eastern Cape, South Africa, South Africa
2020.04 - 2024.01
- Provided daily care for animals, managing feeding, exercise, grooming and playtime routines
- Ensured animal welfare by sanitising cages per centre guidelines
- Maintained composure while managing animals to reduce injury and reactive behaviour
- Built trust with timid animals using patience and consistent gentle care
- Provided comfort to ill or injured animals with gentle handling and reassurance
- Attended outreach programs in locations and poor communities to educate owners about animal care and handling.
Administrative assistant
Reymar Freight
East London, Eastern Cape
2016.01 - 2020.01
- Answered incoming calls, resolved queries, directed calls and recorded accurate messages
- Delivered comprehensive administrative support in photocopying, faxing and filing tasks
- Managed confidential information with discretion ensuring strict confidentiality and trustworthiness
- Oversaw reception area for seamless operations
- Administered input of data into company software
- Coordinated courier collections and returns, ensuring timely and accurate delivery schedules
- Demonstrated proficiency in essential administrative skills
Control room supervisor
Code Blue, Red Alert, Signal Security
Beacon Bay, Eastern Cape
2010.03 - 2015.12
- Received emergency calls and coordinated vehicle dispatch to ensure swift response
- Monitored CCTV footage for potential security breaches
- Maintained customer composure during emergencies via telephone until officers arrived
- Executed routine responsibilities precisely and swiftly
- Handled tasks efficiently under pressure
- monitored alarm monitoring software
Veterinary reception and sales
Berea Vet
Berea, East London
2009.01 - 2009.12
- Supported receptionists and sales teams with front office responsibilities
- Welcomed customers and cared for ill or injured animals waiting to be seen to
- Demonstrated care and compassion for animals and their owners during treatment processes
- Maintained hygiene standards in animal enclosures
- Handled various administrative responsibilities
- Worked alongside veterinary team to optimise animal wellbeing
- Delivered excellent customer service while managing counter sales in a veterinary reception setting
Education
Matric/ A levels - Biology, maths lit, history, english, Afrikaans, consumer studies, life orientation
Hudson Park High School
East London 2004.01 - 2008.11
Skills
- Positive attitude
- dedicated and passionate
- Animal care and handling
- Understanding animal behaviour
- Animal interaction and communication
- Animal care and protection
- Office administration
- Telephone communication skills
- Effective time management
- Customer service
Timeline
Animal care volunteer
Petpals, Furrever homes.
2020.04 - 2024.01
Administrative assistant
Reymar Freight
2016.01 - 2020.01
Control room supervisor
Code Blue, Red Alert, Signal Security
2010.03 - 2015.12
Veterinary reception and sales
Berea Vet
2009.01 - 2009.12
Matric/ A levels - Biology, maths lit, history, english, Afrikaans, consumer studies, life orientation
Hudson Park High School
2004.01 - 2008.11