Naveed Mahmood

• Introduced new marketing campaigns, boosted brand image.
• Coordinated large scale projects with successful outcomes.
• Established solid partnerships for enhanced market presence.
• Directed team to deliver high-quality customer service.
• Drove process improvements, optimised workflow efficiency.
• Fostered a positive work environment, increased employee morale.
• Implemented operational changes for improved efficiency.
• Developed comprehensive business plans for company growth.
• Instituted cost control measures, mitigated financial risk.
• Managed negotiations with clients to secure profitable contracts.
• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Implemented company policies and legal guidelines.
• Designed business strategies to obtain short and long-term goals for company.
• Managed business operations, financial performance and investments of company.
• Recruited and developed high-performing teams, with focus on talent retention.

- Support and manage the delivery of high-quality maintenance services through Midland Heart's supply chain.

- Complete damp & mould surveys with detailed specificaition, ensuring that all works are completed to Midland Heart's high standard.

- Ensure Health and Safety requirements are met in accordance with Midland Hearts policy, procedures and statutory reqirements .

- To ensure all completed works comply with the current regulaitions and legislativ requirements.

-Support the delivery of an effective Out of Hours Emergancy Service, including the requirements to parcticipate in the on call / standby rota.

-support the delivery of qualitative and quantative targets for respective contracts.

-Provide timely and concise reporting regimes in line with Midland Heart processes and procedures.

- To undertake key building surveys to Midlan Hearts portfolio for conditions validation and issue schedule of works under Nat Fes rates 6.1.

• Kept up-to-date on latest industry trends, ensured provision of state-of-the-art solutions.
• Conducted thorough inspections before installation for ensured safety and functionality.
• Resolved unexpected issues promptly, minimising project delays.
• Liaised with clients post-installation for feedback and potential improvements.
• Reduced customer complaints with meticulous attention to detail during installations.
• Followed established protocols, adhered to safety regulations at all times.
• Used power and hand tools efficiently to expedite installation processes.
• Customised installations according to client specifications for maximised satisfaction.
• Installed complex systems for optimal performance.
• Enhanced customer confidence with professional and courteous service.
• Tackled challenges head-on, exhibited problem-solving acumen in critical situations.

• Devised successful sales pitches for significant conversion rates.
• Boosted gross margin percentages by initiating cost-saving measures.
• Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
• Sculpted a high-performing sales culture through regular motivation sessions and reward schemes.
• Negotiated lucrative contracts to secure long-term client commitment.
• Conducted detailed market analysis to identify new opportunities.
• Streamlined sales processes to enhance team productivity.
• Drove revenue growth by identifying and capitalising on emerging market trends.
• Developed robust client relationships for improved business growth.
• Achieved increased customer satisfaction by implementing innovative sales strategies.
• Implemented training programmes, improving team performance levels.

• Managed a portfolio of delinquent accounts for optimal results.
• Resolved disputes with tact and diplomacy, ensured customer retention.
• Utilised knowledge of the Financial Conduct Authority's rules and guidelines for efficient operations.
• Carried out regular follow-ups on outstanding payments; maintained healthy cash flow.
• Improved client relationships with professional communication skills.
• Achieved customer satisfaction by effectively handling debt collection calls.
• Adhered strictly to data protection regulations, safeguarding sensitive information.

• Facilitated increased understanding of target demographics through detailed analysis.
• Streamlined database management processes, enhancing information accessibility.
• Interpreted complex data sets, facilitating informed business decisions.
• Assisted in the design of questionnaires to gather customer feedback.
• Assisted with organising focus groups, gathering valuable customer insights.
• Utilised a variety of research tools to collect relevant data.
• Conducted extensive market research to understand consumer trends.

• Participated in creative brainstorming sessions, generating innovative campaign ideas.
• Managed customer database to improve targeted marketing efforts.
• Amplified brand awareness by developing and implementing effective marketing campaigns.
• Delivered accurate marketing collateral, ensuring consistent brand messaging.

• Collaborated with the marketing team for successful product launches.
• Resolved customer complaints swiftly, maintaining company reputation.
• Facilitated smooth checkout process, enhancing customer satisfaction levels.
• Increased sales through effective negotiation and persuasion techniques.
• Provided comprehensive after-sales support, ensuring customer satisfaction.
• Educated customers on warranties and return policies for transparency.
• Attended training sessions regularly to keep abreast with latest sales techniques.
• Conducted market research, gaining insights into competitors' strategies.
• Boosted brand reputation with demonstration of product knowledge.