Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Navdeep Kaur

Birmingham,WEST MIDLANDS

Summary

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.

Enthusiastic with the role of customer service with knowledge of resolving customer problems in different languages Works to increase success through effective work strategies and customer service.

Experienced customers service with over 11 years in Tesco industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.

Reliable customers service assistant with industry experience. Offers excellent communication and good judgment to effectively meet team needs. Proactive planner and problem solver.

Passionate with experience in data accuracy and management. Independent problem-solver focused on customer service and product development. Works well under tight deadlines.

Dedicated highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.

Overview

26
26
years of professional experience

Work history

Signing up customer to utility bills

Utility warehouse
London, London
2017.05 - Current
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Team leader

Tesco
Smethwick, West Midlands
2003.03 - 2014.12
  • Encouraged open communication, fostering and positive work culture.
  • Implemented new working methods which improved overall efficiency of team operations.
  • Provided comprehensive onboarding training to reduce learning curve for new hires.
  • Devised actionable plans towards achieving set business objectives within deadlines.
  • Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
  • Led project coordination, resulting in timely delivery.
  • Ensured adherence to company policy by all team members, maintaining professionalism at all times.
  • Handled employee grievances professionally, minimising potential workplace disputes.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Coached team members through new or difficult workflows.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Supported new hires through onboarding process for speedy and successful training.

Data entry clerk

Index
Bilston , West Midlands
2002.06 - 2003.03
  • Completed routine data verification for error reduction and accuracy improvement.
  • Utilised advanced software tools to expedite data entry processes.
  • Implemented office automation systems, improving administrative efficiency.
  • Executed daily clerical tasks such as photocopying, scanning, faxing documents for smooth business operations.
  • Optimised database management to streamline business operations.
  • Performed high-speed typing, increasing workflow productivity.
  • Organised, sorted and verified input data against original documents.
  • Verified data accuracy and validity through regular audits.
  • Generated weekly and monthly reports for managers.
  • Transferred data from paper formats into database systems using keyboards, data recorders and optical scanners.
  • Created databases and spreadsheets to improve inventory management and reporting accuracy.

Machine operator

Britons Plastic
Westbromwich , West Midlands
2000.03 - 2002.04
  • Troubleshot mechanical issues, minimising downtime.
  • Monitored gauges and dials, ensuring optimal operation conditions.
  • Performed minor repairs on machinery, reducing need for external technicians.
  • Operated heavy machinery to increase production rate.
  • Improved efficiency with routine machine checks and adjustments.
  • Collaborated with team members to meet production deadlines.

Education

1st 2nd Degree level course - Reiki

Reiki Healing Power 1st 2nd Degree
Walsall
07.2007

Full driving licence - Driving

DVLA
Walsall
11.2000

GNVQ PASS - Business Studies Intermediate

St Philips Sixth Form College
Birmingham
09.1998

GCSEs - English

Shireland High School
Smethwick
07.1998

Skills

  • Calm under pressure if someone is angry I know how to clam them down by making them understand what situation it is
  • Problem-solving I can slove any type of problems by explaining in different languages and understanding
  • Communication skills speaking different languages punjabi urdu English
  • Public speaking I don't mind speaking to Public people who I don't know
  • Team building
  • Leadership
  • Public Relations
  • Quality Assurance

Languages

English
Advanced
C1
Punjabi
Advanced
C1
Hindi
Intermediate
B1
Urdu
Intermediate
B1

Timeline

Signing up customer to utility bills

Utility warehouse
2017.05 - Current

Team leader

Tesco
2003.03 - 2014.12

Data entry clerk

Index
2002.06 - 2003.03

Machine operator

Britons Plastic
2000.03 - 2002.04

1st 2nd Degree level course - Reiki

Reiki Healing Power 1st 2nd Degree

Full driving licence - Driving

DVLA

GNVQ PASS - Business Studies Intermediate

St Philips Sixth Form College

GCSEs - English

Shireland High School
Navdeep Kaur