Navana Sivakumar
Paisley,United Kingdom
Summary
Experienced in customer service and communications with a background in retail, fundraising, and hospitality. Through roles at Oxfam, Venture Scotland, SOS Children's Villages, and Cafe Coffee Day, I've developed strong people skills and the ability to work effectively in different environments. I am comfortable working with customers, supporting team objectives, handling responsibilities independently, and looking for a position where I can apply my practical experience and reliable work ethic.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Volunteer retail assistant
Oxfam Charity Shop
Glasgow, Glasgow City
01.2025 - Current
- Served customers at tills efficiently, reducing waiting times significantly.
- Organised merchandise displays to enhance visual appeal and improve customer experience.
- Processed transactions accurately and handled cash register duties with attention to detail.
- Collaborated with team members to maintain a clean and tidy shop environment.
Communications intern
Venture Scotland
Glasgow, Glasgow City
06.2025 - 09.2025
- Assisted in developing communication materials for internal and external audiences.
- Supported social media content creation and management by scheduling posts and engaging with followers.
- Collaborated with team members to organise events and promotional activities.
- Maintained databases and ensured accurate documentation of communication efforts.
Bakery shop assistant
Cafe Coffee Day
Bangalore, India
02.2023 - 04.2024
- Prepared a variety of coffee beverages and ensured quality standards were met.
- Operated coffee machines and equipment, ensuring proper functioning and maintenance.
- Assisted the head baker in preparing various baked goods, including bread and pastries.
- Assisted customers with product selections and provided friendly service throughout shifts.
- Collaborated with team members to ensure efficient operation and timely service during busy periods.barista
Education
Master of Science - Economics
University of Glasgow
Glasgow 09.2024 - 09.2025
Bachelor of Arts - Economics, Journalism
Kristu Jayanti University
India 05.2020 - 04.2023
Skills
- Multitasking
- Till operation and cash handling
- Handle returns and exchanges
- Customer Service
- Baking and equipment usage
- Microsoft Office Suite proficiency
- Digital marketing
Languages
English
Fluent
Hindi
Fluent
Malayalam
Native
Certification
Food Safety - Allergens
Food Safety - Level 2
Bread Baking
Affiliations
Baking
Cooking
Volunteering
Timeline
Communications intern
Venture Scotland
06.2025 - 09.2025
Volunteer retail assistant
Oxfam Charity Shop
01.2025 - Current
Master of Science - Economics
University of Glasgow
09.2024 - 09.2025
Bakery shop assistant
Cafe Coffee Day
02.2023 - 04.2024
Bachelor of Arts - Economics, Journalism
Kristu Jayanti University
05.2020 - 04.2023
Similar Profiles
Desire MonacoDesire Monaco
Charity shop volunteer at Oxfam Charity ShopCharity shop volunteer at Oxfam Charity Shop
Jeancy MutuyayiJeancy Mutuyayi
Sales assistant at Oxfam Charity ShopSales assistant at Oxfam Charity Shop
Louis AllumLouis Allum
Volunteer Sales Assistant at Oxfam Charity ShopVolunteer Sales Assistant at Oxfam Charity Shop
Peter Marshall MCIOBPeter Marshall MCIOB
Chartered Construction Manager at West Dunbartonshire CouncilChartered Construction Manager at West Dunbartonshire Council
ERNEST ADDO OBENGERNEST ADDO OBENG
Production Operative at Thistle Seafoods LimitedProduction Operative at Thistle Seafoods Limited