Nathan Crabtree
Sunderland
Summary
Logical thinker with top problem-solving abilities. Communicates well with non-technical audiences for speedy resolutions. Background in delivering exceptional customer service whilst carrying out maintenance and repairs.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Virtual Contact Centre agent
Hays travel
Sunderland, England
2024.07 - 2025.01
- Balanced sales targets whilst maintaining high standards of customer service.
- Facilitated smooth booking processes to guarantee seamless travel experiences.
- Enhanced customer satisfaction by providing accurate travel advice and recommendations.
- Tracked changing travel advisories, ensuring client safety during travels.
Bar Staff
Grannie Annie
Sunderland
2023.01 - 2026.04
- At Grannie Annies I work a range of shifts from 10AM till latest 1:30AM. My roles and responsibilities are as follows: serving customers food, drinks and cocktails taking payments via cash or card and giving change were necessary and keeping the pub clean, tidy and presentable.
McDonalds Crew Member
McDonald's
Sunderland
2021.10 - 2022.04
- At McDonald's I have worked in all parts of the kitchen which include working on the assembly line, fries, chicken and grill batch and I have had some experience working in store which entailed placing and preparing orders and taking payments. Working at McDonald's has allowed me to develop my time management, team working skills and also working on my own. It is a very fast pace of work which I cope well with.
Pot Wash
EastStreet19
Sunderland
2021.07 - 2021.10
- Working along side the chef in the kitchen my duties were washing up, loading and emptying the dishwasher helping the chef to prepare the food for the customers as and when needed cleaning the kitchen area at the end of the shift.
IT technician
Hays travel
Sunderland, England
2025.01 - Current
- Assisted end-users to enhance their understanding of software applications.
- Installed, maintained, and repaired hardware components, ensuring optimal functionality.
- Installed operating systems and applications, maintaining a high level of reliability.
- Maintained IT inventory effectively keeping track of all equipment in use.
- Provided IT support to staff members, improving overall operational efficiency.
Education
GCSE or equivalent - GCSE
Whitburn Church of England academy
Sunderland 2016.09 - 2020.05
Skills
- Hard working
- Willing to learn
- Flexible, Reliable and Good people skills
- Customer Service
- Adaptable to technology changes
- Remote desktop support capability
- Patience with end users
- Hardware repair and upgrades
- IT consultation
- Proactive self-learning attitude
- Efficient time management
Timeline
IT technician
Hays travel
2025.01 - Current
Virtual Contact Centre agent
Hays travel
2024.07 - 2025.01
Bar Staff
Grannie Annie
2023.01 - 2026.04
McDonalds Crew Member
McDonald's
2021.10 - 2022.04
Pot Wash
EastStreet19
2021.07 - 2021.10
GCSE or equivalent - GCSE
Whitburn Church of England academy
2016.09 - 2020.05