Natasha William
Overview
15
15
years of professional experience
9
9
years of post-secondary education
Work history
Royal Mail | Postwoman
04.2018 - Current
- Scheduled delivery routes in an efficient manner to ensure prompt delivery of letters and packages in accordance with ETAs
- Delivered a friendly and professional service to customers; by safely and carefully transporting their parcels.
Night Care Assistant
The Fremantle Trust
08.2017 - 03.2018
- Provided a high level of personal care to elderly residents
- Reported daily on changes to residents' needs to ensure the continuation of personal care was maintained by the next person in charge
- Moreover, filled in accident and incident forms in accordance with best practices.
Teaching Assistant (EAL)
St. Paul's and All Hallows
11.2012 - 08.2017
- Supported disabled children and children whose first language was not English on their academic journey by helping them to learn the curriculum
- Undertook initial assessments to determine the appropriate course of action; regarding the effective adaptation of the curriculum to ensure the child can grasp the content
- This was followed by regular assessments to ascertain the progress of the child in relation to stated learning goals and making the relevant changes to achieve them
- Reported on the progress of each child to ensure transparency of the child's progress; these reports were then relayed back to my line manager and parents.
Anchor | Care Team Leader
12.2008 - 11.2012
- Led a team of 5 to provide the highest level of personal care for the elderly residents
- This was achieved by ensuring the individual needs of each resident was fulfilled
- Conducted training to improve the standard of personal care by highlighting the need for ‘person centred care'
- Accomplished this by increasing the awareness of how personal care needs to be augmented for residents with different ethnicities, cultures, and religious backgrounds
- Also, led health and safety training to ensure complete adherence to health and safety procedures
- Created an in-depth personal care plan for prospective residents so that their individualistic needs could be tended to immediately
- Maintained a high level of confidentiality for all residents by disposing and handling confidential documents in a prudent manner that was in line with regulations
Education
Foundation Certificate in People Practice Level 3 - Human Resources
Avado Learning Limited
London 06.2022 - 03.2023
GCSEs - Mathematics
College of Haringey, Enfield and North East London
London 09.2015 - 06.2016
Diploma - Supporting Teaching and Learning in Schools (STLS)
Learning and Skills Improvement Service (LSIS)
London 03.2014 - 12.2014
OCR Functional Skills qualification in English Level 2 - English
Oxford Cambridge and RSA Examination
London 03.2013 - 09.2014
OCR Level 2 - Functional Skills in Information and Communication Technology (ICT)
Oxford Cambridge and RSA Examinations
11.2013 - 02.2014
OCR Functional Skills qualification in Mathematics Level 2 - Mathematics
Oxford Cambridge and Examination
London 03.2013 - 09.2013
Diploma of Higher Education - Health and Well Being
Gemal College
London 09.2007 - 07.2009
NVQ Level 3 - Health, Social Care and Early Years
Gemal College
London 09.2005 - 07.2007
GNVQ Level 2 - Health and Social Care
Gemal College
09.2004 - 07.2005
Skills
- Communication Skills
- Customer Services
- Time Management
- Attention to Detail
- Customer-focused
- Problem-solving
- Ability to work as part of a team
Additional Information
During my employment as a Care Team Leader, I achieved numerous certificates to assist with my tasks, but two of my biggest achievements were training to become a Manual Handling Risk Assessor and Health and Safety Co-ordinator.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Summary
Highly dedicated and experienced Postwoman with a proven track record of delivering mail and packages efficiently and accurately. With exceptional customer service skills, a strong attention to detail and a commitment to timeliness, I address inquiries, provide information, and consistently ensure the smooth and reliable delivery of mail to residential and commercial addresses.
Accomplishments
- Assisted in training staff in manual handling.
- Trained staff in health and safety
- Collaborated with teachers and line manager to assist students with English as a second language.
Timeline
Foundation Certificate in People Practice Level 3 - Human Resources
Avado Learning Limited
06.2022 - 03.2023
Royal Mail | Postwoman
04.2018 - Current
Night Care Assistant
The Fremantle Trust
08.2017 - 03.2018
GCSEs - Mathematics
College of Haringey, Enfield and North East London
09.2015 - 06.2016
Diploma - Supporting Teaching and Learning in Schools (STLS)
Learning and Skills Improvement Service (LSIS)
03.2014 - 12.2014
OCR Level 2 - Functional Skills in Information and Communication Technology (ICT)
Oxford Cambridge and RSA Examinations
11.2013 - 02.2014
OCR Functional Skills qualification in English Level 2 - English
Oxford Cambridge and RSA Examination
03.2013 - 09.2014
OCR Functional Skills qualification in Mathematics Level 2 - Mathematics
Oxford Cambridge and Examination
03.2013 - 09.2013
Teaching Assistant (EAL)
St. Paul's and All Hallows
11.2012 - 08.2017
Anchor | Care Team Leader
12.2008 - 11.2012
Diploma of Higher Education - Health and Well Being
Gemal College
09.2007 - 07.2009
NVQ Level 3 - Health, Social Care and Early Years
Gemal College
09.2005 - 07.2007
GNVQ Level 2 - Health and Social Care
Gemal College
09.2004 - 07.2005
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