Ifeyinwa Christiana Ukaegbu
Hull,Humber
Summary
Conscientious Healthcare Assistant providing compassionate care and support to mental health patients. Improves patient quality of life while promoting optimum wellbeing and comfort. First Aid and CPR trained.
Overview
8
8
years of post-secondary education
Work history
HSC/SW AND MENTAL HEALTH WORKER
Leicester
- J U LY 2 021 — PRESENT
- Experienced at following strict guidelines to deliver high-quality service Working to meet strict targets and deadlines and supporting colleagues as required
- Pay excellent attention to detail and is very quick to learn new duties and responsibilities
- Always working within Health and Safety guidelines to minimize risks Highly effective communicator - speaks English fluently and a little Italian
- Understand the roles of health and social care work Social, Emotional, and Mental Health support
- Social, emotional, and mental health (SEMH) needs support Health and Adult Social
- Care
- Service (HASS) Education, Health and Care Plan (EHCP) implementation
- Mental health support Social, Emotional, or Mental Health (SEMH) needs health safety
ASSISTANT
MENTAL HEALTH SUPPORT WORKER, TXM Healthcare
London
- Utilizedplan May 2020 — PRESENT Maintained relevant qualifications and continually updated knowledge-optimized workflow
- Employed exceptional communication and relationship-building skills to develop trusting, professional client relationships
- Increased productivity by working to understand team members' personal goals, raising job satisfaction.
- Developed an effective management system to minimize loss
- Used effective people management and organizational abilities to plan Jobs and duties
- Maintained relevant qualifications and continually updated knowledge for optimized workflow
- Employed communication and relationship-building skills to develop trusting, professional relationships
- Supported timely delivery of healthcare projects, ensuring quality and standards
- Contributed to the assessment, planning,implementation, and evaluation of care practices and individual care plans
- Ensured
- Hobbies
- DRIVING, picnicking, READING,
- COOKING, SINGING,
- LISTENING TO music,
- WATCHING MOVIES,
- GARDENING, SEWING,
- SOCIALIZINGeffective communications with clients, relatives, and carers recording all contact on daily reports and case notes
- Observed, reported, and recorded any changes in service users' physical, mental, and behavioral well-being
- Assisted clients with social programs to support their community engagement and emotional stability
- Provided necessary personal and physical care to clients assisting them in completing living tasks such as personal hygiene, diet, and fluid intake and maintaining rest and sleep patterns
- Reported on physical observations and changes in clients and administered approved medications as per the care plan requirements recognized potential crises, intervened responsibly, and utilized de-escalation tactics to resolve the situation
- Devised individual, taking account of diversity and promoting empowerment
- Undertook and wrote up assessments and reports within allocated time frames
- Recommended and made decisions about the best course of action
- Liaised with health and social care to develop and implement effective care plans and action plans
- Used expert teamwork, and techniques, maintaining an excellent positive attitude and flexibility
- Investigate and troubleshoot mismanagement to resolve problems swiftly and optimize functionality.
- Handled various day-to-day admin responsibilities to maintain smooth business operations.
- Took on additional tasks at the manager's request.
- Demonstrated open communication and collaborated with various teams.
- Completed assigned work within deadlines and to company standards.
- Kept and maintained an accurate filing system for the preservation of office information.
- Facilitated maintenance and repairs of office equipment and machinery.
RECEPTIONIST/LAB ASSISTANT
FACTORY LINE WORKER, Apo Fruit Company
- JANUA RY 2 009 — SEPTEMBER 2016 ‐ Apo, Forli Italy Apo Apo Fruits in Italy
- Sorting, selecting, and packaging, fruits
- HOUSEHOLD SERVICE WORKER, SELF, NIGERIA
- JANUA RY 2 002 — J ANUA RY 2 009 Self Housewife (Bearing and raising Kids)
- DIPLOMA IN ACCOUNTING, NIGERIA
- JANUA RY 1 996 — J ANUA RY 2 002 Higher Education studied to acquire my degrees, CANAAN LABORATORY, NIGERIA
- JANUA RY 1 996 — J ANUA RY 1 998 Canaan Laboratory Ltd Kept reception areas and meeting rooms clean and tidy at all times
- Welcomed visitors in front of the house in a warm and friendly manner
- Booked appointments and checked online bookings frequently throughout the working day, checking visitors in
- Ordered and collected lunch for meetings,as and when required, ensuring to ask for dietary requirements ahead of time
- Took payments in person and over the phone, and reconciled banking at the end of the day
- Provided general secretarial assistance for members of the team including arranging meetings, booking tables at restaurants, or helping with the formatting of documents
- Maintained health and safety procedures
- Processed staff and visitor forms diligently
- Preempted client requirements with hospitality, greeting all visitors enthusiastically
- Answered incoming calls in a polite, confident, and clear phone manner
- Dealt with inquiries smoothly
- Maintained operational equipment
- Maintained relevant qualifications and continually updated knowledge-optimized workflow.
- Answered and helped resolve inquiries from clients, vendors, and the general public.
- Answered and helped resolve inquiries from clients, vendors, and the general public.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
SALES ASSISTANT
NIGERIA
- JANUA RY 1 995 — J ANUA RY 1 996 Sale Stores Stationery and Convenience Store
HEALTHCARE ASSISTANT
NEWCROSS HEALTHCARE SOLUTIONS
HULL
2019.09
- A UGUST 2021
- HSC Used effective people management and organizational abilities to plan Jobsand duties
- Maintained relevant qualifications and continually updated knowledgefor workflow
- Employed exceptional communication and relationship-building skillsto develop trusting, professional client relationships
- Supported timely delivery ofhealthcare projects, ensuring outstanding quality and standards
- Liaised with healthand social care to develop and implement effective care plans and action plans
- Used expert teamwork, techniques, maintaining excellent positive attitude andflexibility
- Investigated and troubleshot mismanagement to resolve problems swiftlyand optimize functionality
- O C TO BER 2018 — J UNE 2021 Healthcare Communicated effectively and empathetically with patients, relatives,and carers, providing regular information
- Assisted in the assessment andsurveillance of patients' health and well-being to improve overall patient care
- Supported vaccination activities by assisting with the configuration of thevaccination stations and waste control
- Used effective people management andorganizational abilities to plan Jobs and duties
- Maintained relevant qualificationsand continually updated knowledge for optimized workflow
- Employed exceptionalcommunication and relationship-building skills to develop trusting, professionalclient relationships
- Supported timely delivery of healthcare projects, ensuringoutstanding quality and standards
- Liaised with health and social care to developand implement effective care plans and action plans
- Used expert teamwork,techniques, maintaining excellent positive attitude and flexibility
- Investigated andtroubleshot mismanagement to resolve problems swiftly and optimize functionality.
FACTORY WORKER
MENTAL HEALTH SUPPORT WORKER
Hull
2019.06
- N OV EMBER 2016 — J UNE 2019
- Prestige Recruitments, CranswickRemoved Foreign Material (FM) from productswith a keen eye for detail before distribution using machine or manually done
- Adhered to all appropriate health and safety guidelines, to help reduce workplacesafety incidents of personnel and machinery
- Prepared components and unitsfollowing appropriate health and safety protocols
- Worked from cutting lists,procedural checklists and verbal instructions to ensure delivery timescales weremet
- Assembled products from engineering drawings using a combination of handtools and machinery
- HCA/SW, HOJONA MIND SOLUTIONS, YORKSHIRE
- N OV EMBER 2016 — M AY 2 021
- HCA‐ May 2021 HOJONAUsedU Used effective people management andorganizational abilities to plan Jobs and duties
- Maintained relevant qualificationsand continually updated knowledge for optimistic workflow
- Employed exceptionalcommunication and relationship-building skills to develop trusting, professionalclient relationships
- Supported timely delivery of healthcare projects, ensuringoutstanding quality and standards
- Liaised with health and social care to developand implement effective care plans and action plans
- Used expert teamwork,techniques, maintaining excellent positive attitude and flexibility
- Investigatedand troubleshot mind-management to resolve problems swiftly and optimizefunctionality
- M AY 2 020
- MENTAL HEALTH SUPPORT WORKER, HCA ‐ May 2020 TFS Contributed tothe assessment, planning, implementation, and evaluation of care practices andindividual care plans
- Ensured effective communications with clients, relatives, andcarers recording all contact on daily reports and case notes
- Observed, reported, andrecorded any changes in service users' physical, mental, and behavioral well-being
- Assisted clients access social programs to support their community engagementand emotional stability
- Provided necessary personal and physical care to clientsassisting them complete daily living tasks such as personal hygiene, diet, andfluid intake and maintaining regular rest and sleep patterns
- Reported on physicalobservations and changes in clients and administered approved medications asper the care plan requirements
- Recognized potential crisis situations, interveningin a responsible manner utilizing DE-escalation tactics to resolve the situation
- Devised individual plans, taking account of diversity and promoting empowerment
- Undertook and write up assessments and reports within allocated time-frames
- Recommended and made decisions about the best course of action
HCS/CARER, NURSEPLUS
Hull
2017.08
- F EBRUA RY 2 018
- Care home services, residential home services, domiciliary services,
- HSC/SW, MENTAL HEALTH SUPPORT WORKER, A24 GROUP,
- YORKSHIRE
- Handled high-volume calls to address customer inquiries and concerns.
- Carried out day-to-day duties accurately and efficiently.
- Improved efficiency and productivity by acquiring new skills.
- Reviewed customer history to recommend appropriate products and services.
SUPPORT WORKER
Avocet Trust
Hull
2017.08
- O C TO B ER 2018 Cooked nutritious and enticing meals for households of 6, engaging clients infood preparation and menu planning to motivate and encourage
- Transportedclients to medical appointments, liaising with doctors and specialists to deliverholistic care and ensure all files and prescriptions were up to date
- Planned outingsfor up to 4 adults to visit local parks, clubs, including swimming, horse ridingand walking in the parks to bolster fitness and overall mental health
- Supportedadults with Autism Spectrum Disorders to live full and healthy lives, promotingchoice and independence throughout daily grooming, mealtimes and activitiesplanning
- Cleaned bedrooms along with bathroom, kitchen and communal areaswithin hour of shifts, including hoovering, dishes, laundry and gardening
- Superviseddaily bathing, grooming and toileting for adults with special needs, ensuringsafety through consistent support whilst enabling privacy and dignity
- Recordedclient interactions and provided follow-up services, updating customer status andinformation on internal profile database.
SUPPORT WORKER
Allied healthcare Services
Hull
2017.03
- J UNE 2017 Used effective people management and organizational abilities to plan
- Jobs and duties
- Maintained relevant qualifications and continually updatedknowledge for optimized workflow
- Employed exceptional communication andrelationship-building skills to develop trusting, professional client relationships
- Supported timely delivery of healthcare projects, ensuring outstanding qualityand standards
- Liaised with health and social care to develop and implementeffective care plans and action plans
- Used expert teamwork, techniques,maintaining excellent positive attitude and flexibility
- Investigated and troubleshotmismanagement to resolve problems swiftly and optimize functionality
- Visits clientsin their homes to administer medication and personal assistance
- Assist in foodpreparation and home keeping
Education
NVQ Level 4 - Health and social care
European Business School, London
London 2020.09 - 2021.06
Diploma - Health Science Profession
Hull Collegiate School
Hull 2017.09 - 2018.06
Associate of Science - Certificate Course On Healthcare And Social Care
University of Hull
Kingston-upon-Hull 2021.09 - 2022.06
A-Levels - Mental Health Nursing
University of Hull
Hull 2022.09 -
Associate of Arts - Accounting
Abia State Polytechnic
Nigeria. 1996.09 - 2001.06
Foundation Degree in Science - Certificate course on Health and Social care
University of Hull
Hull 2022.09 - 2023.06
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Ability to Work in Team
- Communication Skills
- Excellent Customer Service Skills
- Strong Communication Skills
- Multitasking Skills
- Problem-Solving Skills
- Communication and Presentation
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention
- Met with patients and families to discuss care plan adaptations, seeking continual improvement
- Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care
Timeline
A-Levels - Mental Health Nursing
University of Hull
2022.09 -
Foundation Degree in Science - Certificate course on Health and Social care
University of Hull
2022.09 - 2023.06
Associate of Science - Certificate Course On Healthcare And Social Care
University of Hull
2021.09 - 2022.06
NVQ Level 4 - Health and social care
European Business School, London
2020.09 - 2021.06
HEALTHCARE ASSISTANT
NEWCROSS HEALTHCARE SOLUTIONS
2019.09
FACTORY WORKER
MENTAL HEALTH SUPPORT WORKER
2019.06
Diploma - Health Science Profession
Hull Collegiate School
2017.09 - 2018.06
HCS/CARER, NURSEPLUS
2017.08
SUPPORT WORKER
Avocet Trust
2017.08
SUPPORT WORKER
Allied healthcare Services
2017.03
Associate of Arts - Accounting
Abia State Polytechnic
1996.09 - 2001.06
HSC/SW AND MENTAL HEALTH WORKER
ASSISTANT
MENTAL HEALTH SUPPORT WORKER, TXM Healthcare
RECEPTIONIST/LAB ASSISTANT
FACTORY LINE WORKER, Apo Fruit Company
SALES ASSISTANT
NIGERIA