Natasha Shields
Newry,Down
Summary
Highly adaptable and flexible professional with a strong focus on problem solving and time management. Demonstrates exceptional attention to detail, reliability, and trustworthiness. Known for assertiveness, a friendly and outgoing nature, and resilience in difficult situations. Committed to leveraging these skills to contribute effectively in dynamic work environments while pursuing continuous career growth.
Overview
5
5
years of professional experience
Work History
Floating Support Worker
Southern Health and Social Care Trust
Kilkeel , Down
06.2024 - Current
- Attended to over 30 service users independently for 3 months
- Helped service users achieve independence through guided tasks and activities.
- Close contact with social care workers through phone calls, emails etc.
- Improved service user well-being by providing emotional support and practical advice.
- Assessed client needs for appropriate referral to specialist services.
- Designed individualised care plans that reflected each client's unique needs and preferences.
- Supporting individuals with life challenging situations ie financial difficulties, bereavement, living conditions.
- Source local contacts ie fire service, council, PCSP to ensure homes are safe and secure
- Putting individuals into contact with local activities to promote social engagement and reduce social isolation.
- Helping with accommodation : Finding accommodation, setting up a home and maintaining it.
- Helping to apply for benefits
- Assured safety measures were met to prevent falls or accidents.
- Participated in regular team meetings, enhancing quality of care provided.
Domiciliary care assistant
Connected Health
Kilkeel, Newry Mourne and Down
07.2022 - 07.2024
- Delivered exceptional care to elderly clients by assisting them with personal hygiene tasks.
- Coordinated with healthcare professionals to deliver comprehensive care plans for each individual client.
- Worked flexibly to adapt to changing needs of diverse clientele.
- Kept detailed records of care delivered during each visit, maintaining transparency for family members and other healthcare professionals.
- Enhanced quality of life with engaging in meaningful conversations and activities.
- Prepared nutritious meals for improved client health.
- Demonstrated respect towards cultural diversity amongst clientele through sensitive approach.
- Assisted in daily personal care routines for improved patient wellbeing.
- Operated hoists to move clients in and out of bed.
- Cooked meals to meet diverse dietary requirements.
- Delivered toileting support for clients with mobility issues.
- Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
Hairdresser
Sarah Yendall Hair
Annalong, Newry Mourne and Down
07.2021 - 06.2023
- Adapted quickly to new styling trends, ensuring relevance in the competitive market.
- Assisted with front desk operations when required; enhanced overall salon efficiency.
- Conducted comprehensive client consultations to tailor services to individual needs.
- Enhanced salon reputation with excellent customer service skills.
- Offered advice on hair care products to boost sales.
- Maintained a clean and hygienic work area for optimal health and safety compliance.
- Implemented creative styling ideas, increasing customer satisfaction levels.
- Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
- Collaborated closely with colleagues to run an efficient salon operation.
Fast food worker
The Catch
Kilkeel, Newry Mourne and Down
01.2020 - 03.2022
- Offered timely assistance to colleagues when needed, fostered a team spirit.
- Ensured timely delivery of orders to maximise positive customer experiences.
- Improved food quality standards by adhering to company policies.
- Delivered excellent customer service by addressing customer queries promptly.
- Participated actively in training sessions, improved product knowledge and skills.
- Kept track of inventory levels accurately reducing waste and shortage issues.
- Worked efficiently during peak hours to meet customers' expectations.
- Enhanced customer loyalty with friendly and quick service.
- Managed cash register, maintained accuracy in all transactions.
- Assisted in stock management, ensured smooth operations on busy days.
- Followed health and safety regulations strictly, enhanced workplace environment.
- Maintained clean work area for better efficiency and hygiene.
- Handled high-pressure situations calmly, resulted in minimal complaints.
- Greeted every customer warmly on arrival leading positive first impressions.
Education
GCSEs - Grades A-C
Kilkeel High School
Kilkeel 09/2018 - 03/2020
NVQ Level 2 - Hairdressing
Southern Regional College
Newry, Newry Mourne and Down 09/2020 - 06/2021
NVQ Level 3 - Hairdressing
Southern Regional College
Newry, Newry Mourne and Down 09/2021 - 06/2022
Skills
- Adaptability and flexibility-
I am highly adaptive and flexible, qualities that have enabled me to thrive in dynamic and fast paced environments throughout my past careers, I have successfully managed to adjust to new roles, channanges and shifting priorities weather its taking on new responsibilities, learning unfamiliar tools or adjusting to changes in team structure, I embrace change as an opportunity to learn
- Problem solving-
I am good at problem solving as I think critically and approach challenges with a logical and creative mindset break down challenges, and adapt as needed I stay calm under pressure and find an effective solution quickly, weather working independently or in a team
- Time management-
I have strong time management skills, allowing me to effectively prioritise tasks, meet deadlines and stay organised I use tools like calendars and lists to manage competing priorities, ensuring efficient workflow and constant high quality results, even under pressure
- Reliable and trustworthy-
I am reliable and truth worthy because I follow through on my commitment and take responsibility for my actions I am honest, dependable and consistent in any situation I prioritise integrity and always strive to meet expectations and care with accountability
- Friendly and outgoing
I am friendly and outgoing because I genuinely enjoy connecting with others and making people feel comfortable I approach conversations with warmth, positivity and an open mind, which helps me build strong relationships easily my enthusiasm and willingness to engage makes me approachable, and I thrive in social settings where I can uplift and support those around me
Timeline
Floating Support Worker
Southern Health and Social Care Trust
06.2024 - Current
Domiciliary care assistant
Connected Health
07.2022 - 07.2024
Hairdresser
Sarah Yendall Hair
07.2021 - 06.2023
Fast food worker
The Catch
01.2020 - 03.2022
GCSEs - Grades A-C
Kilkeel High School
09/2018 - 03/2020
NVQ Level 2 - Hairdressing
Southern Regional College
09/2020 - 06/2021
NVQ Level 3 - Hairdressing
Southern Regional College
09/2021 - 06/2022
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