Natalie Ofori
Harlow
Summary
I am a dedicated Sales Professional with a strong background in driving revenue growth and fostering client relationships. Demonstrating expertise in strategic planning, and communication. Known for exceptional team collaboration and adaptability in dynamic environments. Consistently exceeded sales targets by delivering innovative, tailored solutions and leveraging a customer-first approach to maximise conversion and long-term value.
Overview
2027
2027
years of professional experience
Work History
Sales Consultant
Webforce HQ
01.2026 - Current
- Generated over £1K in revenue by managing the end-to-end customer journey, from consultation and tailored recommendations to post-purchase support and follow up.
- Utilised CRM systems and consumer purchase data by reviewing call logs, sales notes, and purchase timelines to prioritise high value outreach and communication.
- Facilitated roleplaying exercises and team sales training, using feedback to boost conversion rates and communication strategies.
Sales Associate
24 Seven
2024 - Current
- Assisted customers with product selection by providing detailed information on features and benefits.
- Delivered personalised consultative sales to consumers at a beauty counter by expertly shade matching and recommending complementary products to boost their overall purchasing experience.
- Customer happiness and revenue development were consistently emphasised by detecting needs and addressing product gaps with bespoke alternatives.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained visual merchandising standards by arranging displays to enhance customer engagement and interest.
- Engaged with customers during peak hours to build rapport and enhance overall shopping experience.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
H.Samuels
06.2019 - 02.2020
- Provided personalised consultations to ascertain customer preferences, recommending customised jewellery options to establish long-term client satisfaction.
- Ensured high customer satisfaction by handling end-to-end bespoke orders and preserving consistent communication and follow-up.
- Optimised revenue during peak trading periods by effectively utilising product knowledge to cross-sell and upsell, thereby driving performance against store KPIs.
Business Lounge Host
Emirates (Sodexo)
05.2025 - Current
- Implemented premium customer service to over 50+ high-volume foreign & regular passengers daily by attentively listening to their needs, modifying service delivery and creating rapport with visitors.
- Managed service preparation, stock monitoring and quality checks through liaising with kitchen staff and management, ensuring operational standards and food quality were regularly maintained.
- Led FOH, kitchen teams and supervisors on prioritising guest requests, monitoring service flow and operational administrations, to improve team coordination during peak times.
Software Developer
United Bank of Switzerland
06.2023 - 09.2024
- Collaborated with internal stakeholders to solve application problems and adjust scripts of code, converting business needs into technical development solutions.
- Worked with senior developers to create, test, and debug software applications by inspecting system flowcharts to identify technical issues, using JIRA ticketing systems to record updates.
- Contributed creative ideas with the office signage team to provide digital material for internal displays as part of ad-hoc objectives.
Passenger Service Agent
Jet2.Com
06.2022 - 07.2023
- Led boarding teams for flights with 250+ passengers, liaising via radio with dispatch crews to guarantee correct passenger and luggage records.
- Professionally handled passenger complaints and delays, defusing tense situations while keeping a composed and customer-focused attitude.
- Cross-checked data against booking systems and security protocols to verify passenger information and travel documentation, ensuring a seamless check-in experience with passengers and informing necessary operational teams.
Education
BA - Creative Industries Futures
Middlesex University London, ACM
04.2026
System Administration & Application Development - JavaScript
Mthree Corporate, ServiceNow
08.2023
Skills
Time management
- Exceptional communication
- Cross-cultural sensitivity
- Sales experience
- Sanitation standards
- First aid training
- Guest relations
- Teamwork and collaboration
- Customer service
- Food and beverage sales
- Team player
- Problem-solving
- Warm and friendly
- Attention to detail
- Reliable and trustworthy
- Flexible and adaptable
- Professional attitude
- Personable and friendly
- Problem-solving abilities
- Cleaning and sanitizing
- Multitasking
- Active listening and communication
- Multitasking Abilities
- Excellent communication
- Verbal and written communication
- Creative problem solving
- Safe food handling
- Guest greeting and seating
- Team building
- Conflict and complaint resolution
- Self motivation
- Interpersonal skills
- Analytical thinking
- Food presentation
- Food safety compliance
- Payment processing
- Food running
- Workflow coordination
- Hospitality best practices
- Professional demeanor
- High volume dining
- Front of house management
- Upselling strategies
Customer relationship management
CRM proficiency
Objection handling
Consultative sales
Customer service
Product and service knowledge
Upselling and cross selling
Relationship building
Languages
Spanish
Upper intermediate (B2)
Timeline
Sales Consultant
Webforce HQ
01.2026 - Current
Business Lounge Host
Emirates (Sodexo)
05.2025 - Current
Software Developer
United Bank of Switzerland
06.2023 - 09.2024
Passenger Service Agent
Jet2.Com
06.2022 - 07.2023
Sales Associate
H.Samuels
06.2019 - 02.2020
BA - Creative Industries Futures
Middlesex University London, ACM
System Administration & Application Development - JavaScript
Mthree Corporate, ServiceNow
Sales Associate
24 Seven
2024 - Current