Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
Generic

Natasha Knights

Clint Green

Summary

Caring Care Worker with focus on compassion and empathy. Skilled in providing comprehensive support and fostering strong relationships with clients and their families. Improved daily living standards and emotional well-being for numerous individuals through attentive and personalised care. Looking to move on from this career and move on to further my experience with dogs and go further in a career with this.

Overview

10
10
years of professional experience

Work history

Care worker

Carewatch
Dereham, Norfolk
2023.07 - 2026.04
  • Supported patients with mobility issues, promoted independence.
  • Monitored vital signs regularly; maintained accurate records for doctor's reference during appointments.
  • Responded promptly to emergencies, ensured patient safety.
  • Established strong rapport with patients through effective communication skills resulting in an atmosphere of trust and respect.
  • Assisted patients with daily living activities for increased independence.
  • Delivered compassionate end-of-life care to terminally ill patients; eased their transition.
  • Collaborated closely with families to understand the specific needs and preferences of each individual resident or service user; enhanced quality of care delivered as a result.
  • Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
  • Managed household chores, created a clean environment.

Market trader

LovePepper
Dereham , Norfolk
2021.03 - Current

Running a Dog themed buisness and making sure that everything we sell is up to scratch with regulations and that it’s safe for pet consumption

Fitting of harnesses for dogs

Care and wellbeing for dogs

Cafe worker

Morrisons
Dereham, Norfolk
2023.02 - 2023.07
  • Implemented hygiene standards strictly whilst working on food preparation tasks.
  • Rotated perishable products regularly, avoiding wastage due to spoilage.
  • Followed all cafe policies and procedures diligently for consistency in service quality.
  • Delivered prompt service to customers, resulting in repeat business.
  • Promoted daily specials to increase sales.
  • Collaborated with kitchen staff to ensure timely food preparation.
  • Assisted in training new staff members, helping them acclimatise quickly to job demands.
  • Handled cash transactions accurately, minimising discrepancies at the end of shift.
  • Supported other team members during peak hours for smooth operations.
  • Managed take-away orders efficiently, catering to the needs of busy customers.

Teaching assistant in special educational needs

Acorn park school
Banham, Norfolk
2022.11 - 2023.02
  • Helped organise outdoor activities to boost physical health and social skills amongst the pupils.
  • Offered emotional support during challenging situations whilst respecting student's personal space and emotions.
  • Prepared visual aids for interactive lessons which increased engagement within the classroom.
  • Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
  • Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.

Store assistant

Waitrose
Wymondham , Norfolk
2019.06 - 2022.11
  • Increased sales through suggestive selling techniques.
  • Carried out price checks accurately for correct billing at the till point.
  • Directed customers towards desired merchandise successfully reducing search time.
  • Supported colleagues during peak hours for efficient checkout process.
  • Processed transactions swiftly to reduce customer waiting time.
  • Arranged displays attractively, driving impulse purchases.
  • Covered extra shifts and maintained flexible schedule to achieve store goals.
  • Received and processed product returns.
  • Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
  • Accepted card, cash and cheque payments in POS register system.
  • Tagged products quickly and accurately with price tags and stickers.

Chip shop assistant

Mattishall fish bar
Mattishall, Norfolk
2016.08 - 2019.08
  • Provided friendly, courteous service that enhanced overall customer experience.
  • Offered suggestions on meal combinations which often led to increased sales.
  • Managed queue during peak hours for smooth operation of the shop.
  • Improved customer service by promptly and accurately taking orders.
  • Changed oil in chip fryer as required, thus maintaining its efficiency.
  • Handled cash transactions, ensuring correct change was provided every time.
  • Prepared traditional British fish and chips for utmost customer satisfaction.
  • Learnt various frying techniques, resulting in better food quality.
  • Updated menu boards when needed, keeping prices accurate and current.
  • Worked closely with team members to create a pleasant work environment.
  • Assisted in stock ordering, preventing any potential delays due to lack of supplies.

Cafe barista

Tabnabs
Mattishall, Norfolk
2018.05 - 2019.06
  • Suggested changes to menu based on customer feedback which led to increased sales.
  • Trained new staff members, improving overall efficiency of cafe operations.
  • Mastered latte art techniques to enhance presentation of drinks and delight customers.
  • Handled cash transactions accurately whilst ensuring speedy service during peak hours.
  • Developed seasonal drink recipes that became popular among customers.
  • Brewed specialty coffees according to customer preferences enhancing personalisation element.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Cleaned counters, machines, utensils and seating areas for immaculate cafe conditions.

Education

Diploma of Higher Education - Creative media

City college Norwich
Norwich, Norfolk

GCSEs - 2 GCSE’s Grade A-B

City College Norwich
Norwich
06.2017

GCSEs - 4 GCSEs B-C

Northgate High School
Dereham
06.2016

Skills

  • Palliative care knowledge
  • Disability understanding
  • Direct work with patients
  • Resilience in stressful situations
  • Communication with families
  • Care and wellbeing for dogs and cats
  • Correct fitting of collars and harnesses for dogs and cats
  • Personal care assistance
  • Nutrition management
  • Personal care
  • Dementia care

Personal Information

Timeline

Care worker

Carewatch
2023.07 - 2026.04

Cafe worker

Morrisons
2023.02 - 2023.07

Teaching assistant in special educational needs

Acorn park school
2022.11 - 2023.02

Market trader

LovePepper
2021.03 - Current

Store assistant

Waitrose
2019.06 - 2022.11

Cafe barista

Tabnabs
2018.05 - 2019.06

Chip shop assistant

Mattishall fish bar
2016.08 - 2019.08

Diploma of Higher Education - Creative media

City college Norwich

GCSEs - 2 GCSE’s Grade A-B

City College Norwich

GCSEs - 4 GCSEs B-C

Northgate High School
Natasha Knights