Natasha Fay Hall
Corsham,Wiltshire
Summary
A detail-oriented professional with proven expertise in Microsoft Office Suite, organisation and prioritisation, and customer service. Demonstrates resilience under pressure and excels in reporting and documentation, ensuring accuracy and clarity. Strong written and verbal communication skills enhance collaboration and client interactions. Committed to leveraging these competencies to drive efficiency and support organisational goals.
Overview
20
20
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work history
IT System Configuration Administrator
NHS South Central & West Commissioning Support Unit (SCW)
2021.11 - 2025.09
- Manage user account and access control functions, delivering swift account setup and expert guidance to customers.
- Ensure provision of services in accordance with agreed standards and service levels.
- Monitored and conveyed status of user accounts and requests via Service Desk systems, generating comprehensive reports using Excel for customer requirements.
- Configured and maintained IT systems ensuring optimal functionality and reliability.
- Developed and documented standard operating procedures for system configuration processes.
- Maintained high levels of data accuracy for smooth business operation.
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
Tenancy Coordinator
Andrews Property Group
2020.10 - 2021.09
- Coordinating personal workload during remote work, prioritising effectively to achieve deadline compliance.
- Processing lets, verifying data input accuracy, ensuring legal compliance, problem-solving as necessary to maximise conversion through to settlement/move in.
- Facilitating communication with landlords, tenants, and branches throughout letting process to ensure provision of highest level of customer service.
- Provided guidance to landlords and tenants on rights and responsibilities to foster positive relationships.
Administrator/Negotiator
Davies & Davies Estate Agents
2015.03 - 2020.10
- Provided comprehensive administration support to sales team, including preparation of sales details and vendor information packs with exceptional attention to detail and accuracy.
- Leveraged strong interpersonal, communication, and negotiation skills to advance sales towards exchange of contract.
- Registered and matched applicants with suitable properties.
Negotiated property offers to achieve optimal outcomes for vendors. - Adopts calm and meticulous approach to managing heavy workloads, even under significant pressure during peak sales periods.
Administrator & Lettings Negotiator
Chappell & Matthews
2014.02 - 2015.03
- Commenced role as part-time administrator, subsequently advancing to full-time Lettings Negotiator.
- Registered and matched applicants with available properties to optimise placements.
- Executed property viewings to showcase features and attract potential tenants. Negotiated strategically between applicants and landlords to secure new lets.
- Achieved completion of Countrywide ‘Viewings Live’ course.
- Addressing tenant and landlord queries while coordinating with Countrywide centralised administration departments to ensure compliance of legal paperwork and documents.
- Establishing procedures to facilitate progression of extensive portfolio of student lets.
Office Administrator
PCL Planning Ltd
2013.07 - 2014.02
- Contributed to office start-up by developing office procedures and ensuring compliance with health and safety guidelines.
- Verifying consultant timesheets and expenses for accurate input into company database while ensuring client invoicing aligns with company policy.
- Managed daily office administration encompassing telephone call handling, document formatting, and consultant team support.
Lettings Coordinator
Andrews Letting & Management Ltd
2005.10 - 2013.07
- Received Area Managers Award in October 2012 for embodying Andrews company ethos. Supported Bishopston office in achieving 'Most Improved Profit' in 2008 and 'Most Profit' in 2009.
- Consistently delivered high-quality results aligned with company values.
- Spearheaded readiness of each accepted offer for tenancy start date, conducting tenant referencing, verifying presence of all certificates, ensuring tenant funds securely held on account, and maintaining communication with all parties involved.
- Excelled through self-driven initiative, demonstrating strong commitment to meeting challenging deadlines.
Education
BA (Hons) - American and Film Studies Combined
University of Wolverhampton
1999.01 - 2002.01
A Levels - Biology (D), Psychology (D), RSA 1 CLAIT
St Brendan’s Sixth Form College
1996.01 - 1998.01
9 GCSE’s - Maths (B), Eng Lit (C), Eng Lang (C)
Oldfield Girl’s School
1991.01 - 1996.01
Skills
- Microsoft office suite proficiency
- Attention to Detail
- Organisation and prioritisation
- Reporting and documentation
- Written and verbal communication
- Customer Service
- Resilience under pressure
- Discretion and confidentiality
- Customer relationship building
Certification
Service Desk Institute - Service Desk Analyst v8 Certifiate - May 2022
National Federation of Property Professionals - Technical Award in Residential Letting and Property Management - 2010
Timeline
IT System Configuration Administrator
NHS South Central & West Commissioning Support Unit (SCW)
2021.11 - 2025.09
Tenancy Coordinator
Andrews Property Group
2020.10 - 2021.09
Administrator/Negotiator
Davies & Davies Estate Agents
2015.03 - 2020.10
Administrator & Lettings Negotiator
Chappell & Matthews
2014.02 - 2015.03
Office Administrator
PCL Planning Ltd
2013.07 - 2014.02
Lettings Coordinator
Andrews Letting & Management Ltd
2005.10 - 2013.07
BA (Hons) - American and Film Studies Combined
University of Wolverhampton
1999.01 - 2002.01
A Levels - Biology (D), Psychology (D), RSA 1 CLAIT
St Brendan’s Sixth Form College
1996.01 - 1998.01
9 GCSE’s - Maths (B), Eng Lit (C), Eng Lang (C)
Oldfield Girl’s School
1991.01 - 1996.01