Nataliia Mykytenko
HARROGATE,North Yorkshire
Summary
A professional, reliable and hardworking individual with well-developed skills in providing high levels of customer service. Enjoys working as part of a team, but equally able to work independently using own initiative. An experienced manager who is a strong organizer and pays good attention to detail. A quick learner who is willing to undertake further training to support career development. Now looking for a new challenge in which to continue to develop skills and add to experience.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Team member
KFC
Harrogate, North Yorkshire
2023.11 - Current
- Preparing food
- assisting in resolving service issues
- maintaining food-safety standards
- maintaining a clean
- safe work and dining environment.
Community volunteer
Oxfam
Harrogate, North Yorkshire
2023.06 - 2023.11
Manager
OTP Bank
Cherkassy, Ukraine
2019.09 - 2022.01
- Operated a cash desk.
- Developed a client base through over 50 daily calls, boosting sales by 10-15%.
- Promoted and sold retail banking products: loans, deposits, payment cards, insurance, and digital banking services.
- Conducted financial needs analysis, prepared and processed credit applications.
- Provided high-quality customer service, built long-term relationships, and increased client satisfaction.
- Achieved individual and team sales targets, prepared performance reports.
- Ensured compliance with banking regulations, AML/KYC policies, and internal standards.
- Collaborated with branch staff, participated in trainings, and contributed to service and process improvements.
Cashier / promoted to Manager
Aval, Raiffeisen Bank
Cherkassy, Ukraine
2015.12 - 2019.09
Launched career as Cashier catering to customer needs and maintaining high standards of service.
Was promoted to the role of Risk Manager within 2 years Team Member
Payroll accountant
LLC Techmontazhcenter
Cherkassy, Ukraine
2002.07 - 2005.09
Education
Master of Economics and Entrepreneurship - Accounting and Audit
Cherkasy State University
Cherkasy, Ukraine 1997.09 - 2002.09
Skills
- Excellent skills in customer service
- Patient and able to remain calm in stressful situations
- Very thorough and pays close attention to detail
- Good business management skills
- Management and leadership responsibility
- IT proficient and competent using main software packages
- Languages: Ukraine, Russian and learning English
Affiliations
- In my spare time I enjoy reading and visiting the theatre. I also enjoy spending time walking in the local countryside.
Accomplishments
- Award Biggest achievement in ESOL Skills for life.
Certification
- Entry Level Award in ESOL Skills for Life (Speaking and listening) Entry 1 601/4188/8
- Entry Level Award in ESOL Skills for Life (Reading) Entry 1 601/4186/4
- Makashovskiy school Certificate of completion Beginner (A1)
- Makashovskiy school Certificate of completion Elementary (A2)
Languages
Ukrainian
Native
English
Elementary
Timeline
Team member
KFC
2023.11 - Current
Community volunteer
Oxfam
2023.06 - 2023.11
Manager
OTP Bank
2019.09 - 2022.01
Cashier / promoted to Manager
Aval, Raiffeisen Bank
2015.12 - 2019.09
Payroll accountant
LLC Techmontazhcenter
2002.07 - 2005.09
Master of Economics and Entrepreneurship - Accounting and Audit
Cherkasy State University
1997.09 - 2002.09