Natalie Jayne Schofield
Newall Green
Summary
Forward-thinking Assistant Residence Manager skilled at leading teams to efficiently meet goals. Highly organised and dependable. Loyal, reliable, determined and honest.
Passionate about collaborating and making connections. Possessing emotional intelligence and strong interpersonal skills with the ability to handle one’s emotions empathetically.
Successful background matching employees with roles for maximum performance. Upbeat and proactive with strong focus on continuous operational improvement. An adaptable and resilient individual with strong communication skills, and excellent at problem-solving. Driven to deliver high-quality service and consistent results. Committed manager with exceptional leadership, organisational skills and communication abilities, encouraging high-performing and cross-functional teams. Leads projects, company operations and business growth. Enthusiastic and driven, with knowledge of resolving customer complaints and issues. Works consistently to increase success through effective work strategies and customer service.
Overview
9
9
years of professional experience
Work history
Assistant Residence Manager
Vita Student
Manchester , Lancashire
05 2023 - Current
- Delivered tailored assistance to customers with disabilities.
- Conducted intensive safety audits and investigated reported issues, accidents and near misses.
- Managed on-site evaluations, internal audits and customer surveys.
- Kept appropriate stock levels to match expected demand.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Handled chemicals and waste in line with COSHH regulations.
- Processed invoices and payment runs with complete accuracy.
- Completed duties to deliver on targets with accuracy and efficiency.
- Technical experience operating through various company channels and platforms effectively
- Engaged with stakeholders to build relationships and brand awareness.
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours, covering nights, weekends and bank holidays.
- Applied positive customer service approach to increase satisfaction levels.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Recruited, hired and trained new employees to optimise profitability.
- Selected venues, caterers, and other vendors for successful event planning.
- Prepared, monitored and maintained event budgets.
- Organized and hosted daily events featuring a diverse range of activities, including fitness sessions, cooking classes, wellness workshops, and crafting sessions. Along with 3 signature headliner events each year.
- Reinforced staff compliance with company policies through regular training programmes.
- Displayed energy and enthusiasm in fast-paced environment.
- Performed regular inspections of the property to maintain standards and safety.
- Maintained property cleanliness, leading to increased resident satisfaction.
- Enhanced tenant satisfaction through responsive resolution of complaints and issues.
- Prepared detailed reports on building occupancy, maintenance costs, and potential improvements.
- Coordinated emergency response plans enhancing safety during unforeseen circumstances.
- Attended professional development training sessions enhancing knowledge base in the field of welfare services.
- Managed and coordinated daily breakfast service for enhanced guest experience.
- Conducted staff training sessions regularly, enhancing efficiency in operations and service delivery.
- Completed administrative and organisational tasks accurately within target deadlines.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Audited rooms after cleaning service's to check cleanliness standards.
- Delegated tasks and briefed staff on shift requirements to meet KPIs.
- Conducted inventory checks to ensure sufficient supply availability.
- Prepared rotas to create stable team coverage.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Carried out studio inspections to ensure resident well-being, assess room conditions, address maintenance issues, and review health and safety standards.
- Responded quickly to reactive maintenance requests, limiting workplace disruption.
- Provided excellent customer service to tenants, promoting positive relationships and retention.
- Liaised effectively with external contractors to deliver high-quality repair work.
- Streamlined strong communication with maintenance operative to ensure timely repairs.
- Coordinating with four external international schools to secure rooms for students each week, ensuring quick and efficient turnover between bookings. Fostering consistent strong partnerships and communication.
- Nurturing a dynamic and inclusive community that ensures every resident feels valued and perfectly at home.
- Providing students with ongoing support, a compassionate listening ear, insightful guidance, and reassurance throughout their academic journey.
- Successfully coordinated and executed the preparation and turnover of 279 student accommodation rooms within a tight timeframe
- Actively engaged in community service initiatives, contributing to development and support programs to enhance the well-being of local communities.
Assistant Manager
Jd Sports plc
Manchester , Lancashire
11 2019 - 05 2023
- Sales performance - Supporting the Store Manager in achieving sales targets through effective inventory management, promotional activities, and staff motivation in a fast paced and stimulating environmen.
- Oversee daily store operations, including heavy cash handling, stock control, and maintaining store presentation standards to ensure a compelling shopping experience.
- Execute visual merchandising strategies, ensuring the store layout is appealing and in line with brand guidelines.
- Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
- Recruiting high-performing and accomplished team members, nurturing talent to develop a skilled and capable positive workforce.
- Implemented staffing strategies to secure qualified personnel to meet business demands.
- Generating strategic weekly Key Performance Indicators (KPI) targets, motivating and incentivising staff to continually achieve and exceed expectations.
- Drive sales and controlled costs to support revenue and profitability.
- Leadership, interpersonal skills, mentoring and coaching.
- Prepared and conducted floor walks alongside senior management during visits.
- Ensure compliance with health and safety regulations, creating a safe shopping environment for customers and employees.
- Facilitated the launch of new stores by collaborating with cross-functional teams and providing operational support, enhancing team dynamics and ensuring smooth transitions.
Sales Assistant
Selfridges & Co Trafford Centre
Manchester
2015.10 - 2019.02
- Cultivating excellent customer relationships by providing helpful, friendly and attentive services.
- Receiving, processing and organising deliveries within tight deadlines.
- Organising front-end and window displays, applying merchandising standards to enhance shopping experiences.
Sales assistant
Primark Stores LTD
Manchester
04 2011 - 10 2015
- Dealing with a high volume of customer sales in a fast paced environment
- Addressing and resolving complex customer complaints in a calm, efficient and friendly manner.
- Processing cash and card payments during busy shopping periods to minimise customer waiting times.
- Maintaining, clean and presentable product displays by conducting routine visual merchandising tasks and deep cleans.
Receptionist
Sensol Spa 4 Star Hotel
Mazarron, Spain
05 2007 - 01 2011
- Greet and welcome guests as they arrive, ensuring a warm and hospitable first impression. Manage front desk operations, including check-ins, check-outs, and processing payments, ensuring the accuracy of guest billing.
- Answer incoming phone calls and respond to email inquiries promptly, providing detailed information about hotel services, amenities, and spa treatments. Resolving complaints and responding to enquiries.
- Occasional bar and restaurant work within the hotel complex
- Schedule and coordinate spa appointments, ensuring optimal utilization of spa facilities and staff for maximum guest satisfaction.
- Offering outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Booking conference rooms and meeting spaces, coordinating supplies and catering for company events.
Education
Counthill Secondary School
Domingo Valdivieso
Mazarrón, Spain, 30875Skills
- Problem-solving
- Recruitment and hiring
- Strong organisational skills
- Emotional Intelligence
- Active Listener
- Exeptional communication skills
- Leadership skills
- Conflict resolution skills
- Critical thinking
- Adaptable and resilient
- Real and Transparent
- Customer relationship building
- General office administration
- Product and service knowledge
- Coaching and mentoring
- Superior attention to detail
- Creative
- Bilingual (English and Spanish)
Languages
Spanish
Upper intermediate
B2
Timeline
Sales Assistant
Selfridges & Co Trafford Centre
2015.10 - 2019.02
Assistant Residence Manager
Vita Student
05 2023 - Current
Assistant Manager
Jd Sports plc
11 2019 - 05 2023
Sales assistant
Primark Stores LTD
04 2011 - 10 2015
Receptionist
Sensol Spa 4 Star Hotel
05 2007 - 01 2011
Counthill Secondary School
Domingo Valdivieso