Alex Swallow
Wakefield
Summary
Driven Store Manager. Hardworking team leader, trains and guides staff to develop advanced-level product knowledge. Enthusiastic about exceeding sales goals and helping businesses to thrive.
I am also a Customer-focused Manager proudly offering a background in quality service and promoting memorable guest experiences.
Overview
8
8
years of professional experience
Work history
Assistant Residence Manager
Vita Group
Leeds
04.2023 - Current
- Gathered property information using reliable sources.
- Obtained and maintained accurate financial records.
- Oversaw property maintenance, working with various tradesmen to complete repairs.
- Managed customer relationships to achieve high satisfaction rate.
- Advised customer on contract law and property law.
- Collected and processed payments.
- Resolved customer concerns promptly to maintain satisfaction.
- Matched purchase orders with invoices and recorded necessary information.
- Communicated with customers to identify and resolve outstanding payments.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Reception duties
Store Manager
Costa Coffee
Wakefield, West Yorkshire
08.2022 - 04.2023
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Limited financial discrepancies, accurately controlling monthly operations budget while delivering positive results.
- Stocked and restocked inventory upon delivery receipt, maintaining accurate supply records.
- Addressed and corrected sales staff communication issues in tactful and effective manner.
- Created and delivered daily schedule assignments to staff members through motivational team meetings.
- Ensured visually appealing, effective product displays using proven experience in visual merchandising.
- Analysed sales and marketing information to update strategic plans.
- Improved store operations by harnessing sales data and customer feedback.
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
- Managed staff scheduling and payroll to optimise performance.
- Resolved customer problems by answering questions, investigating concerns and building positive rapport.
- Recruited and trained motivated, hard-working staff for new stores.
- Oversaw inventory tracking, management and counts, maintaining accurate stock records.
- Delivered training and appraisals to build staff performance.
Assistant Store Manager
Starbucks
Wakefield
10.2020 - 08.2022
- Addressed customer issues to guarantee swift and successful resolution.
- Coached and developed store associates through formal and informal interactions.
- Scheduled store shifts using retail scheduling software.
- Recruited, interviewed and hired passionate, dedicated individuals, ensuring maximum value to team.
- Led teams in planning, implementation and execution of merchandising and operating initiatives.
- Processed cash and card payments efficiently, returning change with absolute accuracy.
- Trained and supervised team to deliver on store sales targets.
- Prepared range of written communications, documents and reports.
Team Leader
Nando's
Sheffield
06.2015 - 10.2019
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
- Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities.
- Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
- Delivered quality service with friendly and professional demeanour.
- Resolved complex customer enquiries, disputes and complaints.
- Directed and managed operations of 60 plus staff in fast-paced & high volume environment.
Education
Diploma of Higher Education - Animal management
Askham Bryan College
York, YOR2011
GCSEs - GCSEs
Outwood Academy Hemsworth
Pontefract, WKF2007
Skills
- Competitor monitoring
- Fee collection
- Estate administration
- Issue resolution
- Shift scheduling software
- Recruitment and hiring
- Inventory control
- Sales management
- Results-based leadership
- HR and recruitment
- Operational planning
- Promotional campaigns
- Maintenance planning
- Property showing
- Knowledge of building codes
Accomplishments
- Developed and instituted employee training and retention initiative that reduced employee turnover.
- Recognised by management for delivering outstanding performance in a store managers absence
Timeline
Assistant Residence Manager
Vita Group
04.2023 - Current
Store Manager
Costa Coffee
08.2022 - 04.2023
Assistant Store Manager
Starbucks
10.2020 - 08.2022
Team Leader
Nando's
06.2015 - 10.2019
Diploma of Higher Education - Animal management
Askham Bryan College
GCSEs - GCSEs
Outwood Academy Hemsworth