Lilly-May Ellins

Dedicated and compassionate Care Coordinator with extensive experience in healthcare and social support environments. Proven ability to develop, implement, and monitor personalised care plans to meet the unique needs of patients across various settings, including hospitals, community services, and long-term care. Skilled in coordinating multidisciplinary teams, scheduling appointments, managing referrals, and ensuring timely access to medical, mental health, and social services. Strong communicator with a patient-centred approach, committed to advocating for individuals and improving outcomes through consistent support and follow-up. Adept at using health records and maintaining accurate documentation while navigating complex healthcare systems with empathy and efficiency.

As a senior team member, I have been responsible for completing comprehensive reviews and assessments to ensure the ongoing suitability and quality of care provided to service users. This includes carrying out risk assessments, care plan reviews, and needs assessments in line with regulatory requirements and organisational policies. I work closely with service users, families, and multidisciplinary teams to gather relevant information, evaluate progress, and make informed decisions about adjustments to care plans. My role also involves mentoring junior staff, providing guidance on best practices, and supporting consistent, person-centred care delivery.

I have experience working in a hospital environment, providing high standards of cleanliness and hygiene in patient rooms, clinical areas, and common spaces. My responsibilities have included disinfecting surfaces, mopping and vacuuming floors, properly disposing of waste, and following strict infection control procedures. I understand the importance of maintaining a safe and sanitary environment for both patients and staff. I am reliable, detail-oriented, and committed to upholding health and safety standards in every task I perform.

I have experience in residential cleaning, providing thorough and detail-oriented services to ensure homes are clean, organized, and well-maintained. My duties have included dusting, vacuuming, mopping, sanitizing bathrooms and kitchens, as well as laundry and general tidying. I take pride in delivering high-quality work, respecting clients' homes and privacy, and following specific instructions to meet individual needs. I am reliable, punctual, and able to work independently or as part of a team.

• During my time working as a Care Assistant at Home of Comfort, I provided compassionate, person-centred support to elderly residents, including those with dementia and physical disabilities. My responsibilities included assisting with daily living activities such as personal hygiene, dressing, toileting, and mobility, as well as administering medication in line with individual care plans. I worked closely with residents and their families to ensure dignity, comfort, and trust were always maintained. I also supported residents with nutritional needs, kept accurate care records, and reported any changes in health or behaviour. As part of a multidisciplinary team, I contributed to care reviews and helped maintain a clean, safe environment in line with health and safety regulations.

As a health care assistance in complex care, I collaborated with a dedicated team to deliver comprehensive care to our community's most vulnerable members. Our approach was holistic, focusing on support, enablement, and maintenance tailored to each individual's assessed needs. I have experience in various conditions, including spinal and head injuries, mental health challenges, dementia/Alzheimer's, and palliative care.

I was also recognised with an award for my commitment to going above and beyond in caring for our patients.