NATALIE SKVORTSOVA
Summary
CERTIFIED EXECUTIVE COACH, ACC
EXPERIENCED LEADER and MANAGER in TECH
15 years of experience in transforming operations. Track record of opening new revenue streams, boosting profits by $50M in 1 year, leading the products go-to-market strategy across 15+ markets and setting from zero to 600+ members sales and support teams.
Overview
15
15
years of professional experience
Work history
Head of Product Operations
Google
01.2021 - Current
- Built the Product operations strategy for the IoT product area at Google (Google's approach to Digital buildings); I have created and executed on a leading long term vision for Digital Buildings across 4 departments (networking, engineering, facility and security)
- Set global operations and established highly efficient teams (tech and support) to manage the portfolio of 100K of assets across 300 buildings to digitize available IoT data and create an open, secure and digital infrastructure that allows for any device Google adopts to be able to support the applications & Use Cases for its buildings
- Established KPIs, reporting, run RFPs and selected 3 global vendor providers, ensured the teams reached 100% of compliance and SLAs.
SENIOR MANAGER, Go-To-Market, Google Assistant
Google
01.2018 - 01.2021
- Designed product strategy for Google Assistant built-in products ( i18n strategy, go-to-market, co-investment with partners);
- Grew product revenue by 45% YoY;
- Grew the monthly Google Assistant usage by 180%+ YoY;
- Launched 30+ new products with embedded Google Assistant across 16 markets;
- Built from zero and managed the partner relationships with top OEMs and executed 100% of deliverables;
- Propelled co-investment and sponsorship revenue at $100M across retail and digital programs with top partners.
MANAGER, Global Operations
Google
01.2013 - 01.2018
- Build the tech and support operations for YouTube and Google Maps from zero to 300+ agents globally;
- Defined and initiated the product ops strategy along with the formation of operating models (product & tools, processes, people, reporting, Headcount planning);
- Implemented Quality Process and Audits and boosted quality by 25%;
- Grew productivity by 20% through tools and workflow improvement and automation;
- Managed 25M OPEX;
- Brought about structure to projects through rigorous planning and documentation;
- Process excellence & velocity through the SixSigma methodology, driving customer happiness through efficiency gains, process design and systems developments.
PROGRAM MANAGER
Google
01.2011 - 01.2013
- Set customer support operations (Ads business) of 200 agents covering 15 languages reaching 90%+ of customer satisfaction within first 12 months;
- Launched new support channels - chat and call back - for the users;
- Managed the operations of 200+ agents (technical product troubleshooting, policies);
- Launched strategic initiatives and lead continuous improvement efforts in customer service and operations for 10x improvements;
- Drove business results by tracking key operations;
- Worked with Sales, Product / Eng teams to improve overall serviceability, usability, and marketability of products.
Financial Analyst
Procter & Gamble
01.2009 - 01.2011
- Managed FP&A and P&L for 6 Brands across 3 countries
- Financial Operations & reporting.
Education
CTI Co-active Coaching -
2020
Certified Stanford Project Manager - undefined
Stanford University
2013
Green Belt Six Sigma - undefined
2013
MS - Economics
State Economic University
St Petersburg, Russia2010
BS - International Business
Trier University
Trier, Germany2009
BS - Economics
St-Petersburg Engineering-Economic University
2008
Languages
English
Fluent
Italian
Upper intermediate
Russian
Native
Timeline
Head of Product Operations
Google
01.2021 - Current
SENIOR MANAGER, Go-To-Market, Google Assistant
Google
01.2018 - 01.2021
MANAGER, Global Operations
Google
01.2013 - 01.2018
PROGRAM MANAGER
Google
01.2011 - 01.2013
Financial Analyst
Procter & Gamble
01.2009 - 01.2011
CTI Co-active Coaching -
Certified Stanford Project Manager - undefined
Stanford University
Green Belt Six Sigma - undefined
MS - Economics
State Economic University
BS - International Business
Trier University
BS - Economics
St-Petersburg Engineering-Economic University
Similar Profiles
Audrey RooneyAudrey Rooney
Business Systems Analyst / QA Analyst at GoogleBusiness Systems Analyst / QA Analyst at Google
AYANAVA DATTAAYANAVA DATTA
Project Management Intern at GoogleProject Management Intern at Google
MARCCURTLEY GERONIMOMARCCURTLEY GERONIMO
Country Security Operations Manager at GoogleCountry Security Operations Manager at Google
ARJUN VARJUN V
Data Engineer Intern at GoogleData Engineer Intern at Google
Andrea R. OrtizAndrea R. Ortiz
Head of Product Operations at Big Propeller, LLC. (Gain)Head of Product Operations at Big Propeller, LLC. (Gain)