Natalie Horsfield

Specialising in providing administration management along with print and mail fulfilment specifically for associations and not for profit organisations.

• Assisted in negotiations with clients to secure contracts.
• Established relationships with clients meeting in person and online.
• Support and work with team to deliver good customer service.
• Created marketing campaigns through social media, e-shots and cold call letters to enhance brand image.
• Oversaw daily operations within administration, print and mailing facility.
• Accounts management for external print clients providing estimates and invoicing using Workflow Max.
• Organising daily workloads for print and mailing.
• Managed processes for enrolling new members and distributing membership cards.
• Collected subscriptions via direct debit (Access Paysuite) and card (Square) initiated renewals, and followed up on lapsed subscriptions.
• Providing invoicing and utilising QuickBooks and using internal systems.
• Handled inbox management and telephone lines (Telephone lines answered on behalf of relevant client.)
• Supported and attended board/council meetings including AGMs and quarterly sessions, organising meeting venues, and online, providing board packs and taking minutes.
• Participated in trade shows and networking events.

• Managed estate and staff. (Ground staff x5 Support staff x15)
• Estate consisted of 20 acres of woodland and manicured gardens and also managed woodland in Lake District. Organised workloads/ booked accommodation and offsite management.
• Set up security system to manage property.
• Worked together with financial team to ensure invoices were paid in a timely manner.
• Ensured ground workers were adhering to health and safety measures.
• Ensured equipment was serviced and in safe working order. (Organised servicing/repairs of equipment.)
• Ensured fleet of vehicles were insured, MOT'd, taxed, serviced and clean.
• Built two teams responsible for supporting shareholders.
• Managed complex staff rotas to ensure seamless 24/7 coverage and zero gaps for both clients one elderly male and one with dementia in separate properties.
• Managed DBS checks for all employed staff.
• Administered medication, ensuring adhering to controlled drug measures.
• Drove fleet cars for shareholders appointments, meetings, social trips.
• Ensuring good repair of properties, buildings and gardens.
• Liaising with external contractors on and off site. (Compiling quotes for projects)
• Project managing for the shareholder (Construction, Charity, Property, Events)

• Answered telephone enquiries and processed customer orders.
• Assisted customers in person by providing guidance on machines, bookings repairs and handling payments.
• Sales of new and old machinery.
• Utilised CRM system for tracking customer interactions, orders placed and customer contacts.
• Monitored and responded to email communications promptly.
• Providing estimations and invoicing.
• Conducted on-site installations of robotic mowers for customers.
• Delivery of machines using company van. (When necessary)

Established a profitable business, working around my children that were young at the time, working with some high end clients.

• General Housekeeping.
• Cooking breakfast, batch cooking, preparing meals.
• Assisting with dinner parties.
• Dog walking.
• Personal care for elderly clients.
• Companionship.

Shift lead, in a care home setting mainly working on dementia, nursing but also residential when needed.

• Gained trust from families by maintaining confidentiality and professionalism in all situations.
• Delivered compassionate end-of-life care, respecting dignity of the individual at all times.
• Managed medication administration for residents, adhering strictly to prescribed doses.
• Co-ordinated with healthcare professionals for improved resident care outcomes.
• Contributed to the preparation of meals, following specific dietary requirements of each resident.
• Assisted in daily personal care tasks, promoting independence amongst residents.
• Demonstrated empathy whilst dealing with challenging behaviours or emotional distress from residents.