Natalie Haines

Call center broker working with blue chip clients and leading call center outsources globally. My role involves matching up clients needs with over 1000+ call center partners worldwide.

• Oversaw budget management to keep to financial targets.
• Established business goals and objectives to provide organisational direction toward growth and prosperity.
• Enhanced new product awareness by posting engaging images to company websites and social media accounts.
• Tracked industry and consumer trends to identify opportunities to boost sales.
• Applied digital marketing tactics to drive business growth and awareness.

• Achieved daily performance targets, aiding department progression towards sales goals.
• Tailored sales approach to meet individual client needs, nurturing meaningful relationships to drive revenue.
• Developed profitable relationships with high-spending clientele by successfully employing rapport-building techniques.
• Identified prospect needs and offered appropriate products and services.

• Acted as point of contact for all matters relating to collections and credit management.
• Analysed customer history and financial reports to assess risk and creditworthiness.
• Facilitated profitability tracking by producing performance reports for senior management.
• Educated clients on loan products available to facilitate decision-making, describing complex terms in easy-to-understand language.

• Built meaningful client relationships using multi-channel approach.
• Achieved high customer retention with concerted engagement.
• Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
• Updated products and services to reflect changing client needs, increasing retention.
• Handled complex project management concerns independently and accurately.
• Sought value-add opportunities to maximise customer account benefits.
• Nurtured positive client relationships through personalised, responsive account advice.
• Boosted outreach and drove market interest by creating innovative marketing plans and strategies.