Natalie Goodman
Burntwood
Summary
A highly dedicated and resilient client relations specialist with 22 years of experience delivering exceptional, personalized customer care. Expert at reading client needs, building long-term loyalty, and managing busy daily operations in fast-paced environments. Possesses refined active listening and interpersonal skills, now seeking to bring this deep wealth of customer-focused expertise to a rewarding new career challenge.
Overview
21
21
years of professional experience
Work History
Beauty Therapist
Body Beautiful day spa and beauty salon
06.2016 - Current
- Have worked at body beautiful day Spa for the past 10 years performing a number of duties and gained a wealth of experience and knowledge together with building a large client base along the way.
- Trusted Key holder (Opening up and closing Salon)
- Money Management (Count float into the till and cashing up at the end of the day)
- Perform numerous salon treatments;
- Perform Stock Management;
- Handle incoming phone calls;
- Appointment Book Management;
- Meet with Suppliers/Buying products;
- Create marketing material for Salon promotions;
- Sell products to customers within the Salon;
- Handle confidential and sensitive information;
- Train staff in new treatments and products;
- Experienced in working within a pressurised environment.
- Maintained strict hygiene and cleanliness standards in treatment rooms and work areas, adhering to health and safety regulations.
- Welcomed clients upon arrival and created comfortable treatment and waiting areas.
Beauty Therapist
NuYu Beauty Salon
Lichfield
09.2015 - 06.2016
Beauty Therapist
House of Minster
Lichfield
11.2005 - 09.2015
Education
Workplace Certificates - Guinot, Clarins, Elemis, Nailtiques, St. Tropez, Crystal Clear, Vita Liberata, Artistic colour gloss, Environ, Lycon wax, Thalgo
01.2026
NVQ Level II and III - Beauty Therapy
Cannock College
Cannock01.2004
GCSEs - 7 GCSEs including English, Maths and Double Science
Chase Terrace High School
Burntwood01.2002
Skills
- Effective Communication
- Interpersonal Skills
- Adaptability
- Teamwork
- Motivation
- Customer Satisfaction
- Learning
- Confidence
- Client consultation
- Stock management
- Appointment scheduling
- Customer service
- Team training
- Health and safety compliance
References
Both personal and professional references are available on request.
Hobbies and Interests
- Spending time with family and friends
- Enjoying music from a variety of artists
- Socialising and dining out
- Horse riding
Timeline
Beauty Therapist
Body Beautiful day spa and beauty salon
06.2016 - Current
Beauty Therapist
NuYu Beauty Salon
09.2015 - 06.2016
Beauty Therapist
House of Minster
11.2005 - 09.2015
Workplace Certificates - Guinot, Clarins, Elemis, Nailtiques, St. Tropez, Crystal Clear, Vita Liberata, Artistic colour gloss, Environ, Lycon wax, Thalgo
NVQ Level II and III - Beauty Therapy
Cannock College
GCSEs - 7 GCSEs including English, Maths and Double Science
Chase Terrace High School