Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

NATALIE GILL

Welwyn Garden City,Hertfordshire

Summary

Experienced logistics professional with expertise in order processing, strategic route optimisation, and tactical decision-making. Demonstrates proficiency in route planning, vehicle maintenance understanding, and logistics coordination to ensure efficient operations. Skilled in staff supervision and committed to enhancing operational workflows while driving organisational success.

Overview

12
12
years of professional experience

Work history

Transport Administrator

JRL Plant & Logistics
Biggleswade , Bedfordshire
09.2019 - Current
  • Handled invoice processing and payment follow-ups ensuring prompt vendor payments.
  • Filing legal documents
  • Facilitated smooth operation by resolving driver issues promptly.
  • Ensuring all defects for trailers and trucks are dealt with
  • Maintained regular contact with customers for updates on delivery status.

Transport Planner

JRL Plant & Logistics
Biggleswade , Bedfordshire
12.2015 - Current
  • Developed comprehensive transport strategies for smoother operations.
  • Achieved better supply chain performance with thorough route planning.
  • Coordinated effectively with various departments to ensure seamless operations.
  • Identified potential bottlenecks in transport systems, improvements ensued.
  • Liaised closely with stakeholders for clear communication of plans and changes in routes.
  • Resolved any arising problems or complaints related to transportation and logistics promptly.
  • Enhanced customer satisfaction with meticulous journey planning.

Spa Reception Manager

Sopwell House Spa & Hotel
St Albans, Hertfordshire
05.2015 - 12.2015
  • Streamlined reception processes for improved guest experience.
  • Trained new reception staff members, ensuring high standards of customer service.
  • Utilised software systems effectively to manage reservations and payments.
  • Built warm rapport with guests through friendly yet professional interaction.
  • Managed team of receptionists, enhancing overall service quality.
  • Ensured timely responses to phone calls and emails, enhancing customer relationship management.

Spa therapist

Sopwell House Spa & Hotel
St Albans, Hertfordshire
02.2013 - 05.2015
  • Upheld high standard of hygiene by sterilising tools before each use.
  • Ensured client satisfaction with spa services by addressing concerns or complaints promptly.
  • Delivered exceptional customer service for repeat business and positive reviews.
  • Promoted wellness through education about self-care techniques and healthy lifestyle habits.
  • Regularly being top Therapist for Sales in products

Education

NVQ Level 3 -

London College of Beauty Therapy
London

A-Levels - English Literature & Media Studies

Mill Hill County High School
Mill Hill, Barnet

GCSEs -

Mill Hill County High School
Mill Hill, Barnet

Skills

  • Order processing expertise
  • Strategic route optimisation
  • Vehicle maintenance understanding
  • Route planning expertise
  • Tactical decision making
  • Logistics coordination
  • Staff supervision

Accomplishments

Previously Achieved 100% by a Mystery Shopper for Excellent Customer Service

Timeline

Transport Administrator

JRL Plant & Logistics
09.2019 - Current

Transport Planner

JRL Plant & Logistics
12.2015 - Current

Spa Reception Manager

Sopwell House Spa & Hotel
05.2015 - 12.2015

Spa therapist

Sopwell House Spa & Hotel
02.2013 - 05.2015

NVQ Level 3 -

London College of Beauty Therapy

A-Levels - English Literature & Media Studies

Mill Hill County High School

GCSEs -

Mill Hill County High School

Similar Profiles

Create profile
NATALIE GILL