Natalie Bramah
Radcliffe,Manchester
Summary
Hotel and Restaurant Duty Manager with strengths in guest care, staff leadership and day-to-day hospitality operations. Coordinates front office, food service and bookings while maintaining health and safety standards. Focused on calm service, prompt complaint resolution and high-quality guest experiences.
Overview
10
10
years of professional experience
Work History
Hotel and Restaurant Duty Manager
Premier Inn
Prestwich, Manchester
07.2022 - Current
- Managed daily operations within the hotel and restaurant, overseeing staff performance for optimal service delivery.
- Supervised food and beverage services, maintaining quality control to uphold establishment standards.
- Trained staff in delivering first-class service for exceptional customer feedback.
- Handled guest complaints, resolving issues promptly to maintain satisfaction and loyalty.
- Coordinated room bookings and dining reservations to maximise occupancy and revenue.
- Coordinated logistics for special events at the hotel to ensure smooth execution.
- Led front desk service handling reservations, check-ins and check-outs.
- Implemented health and safety protocols, conducting regular checks to safeguard both staff and customers.
- Kept the hotel in compliance with liquor laws, health standards and safety requirements.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
- Coached and mentored junior staff, developing confidence and competence for improved service delivery.
- Facilitated team meetings, encouraging feedback and ideas to foster a collaborative work environment.
- Organised timely and professional housekeeping services before, during and after guest stays.
- Actioned customer feedback to improve hotel services and facilities.
- Led by example, demonstrating exceptional customer service and encouraging staff to deliver the same high standards.
- Upheld compliance and consistently followed company and industry-set standards.
Mental Health Support Worker
Search
Manchester
09.2019 - 07.2022
- Delivered one-to-one support, tailoring approaches to meet the unique needs of each client effectively.
- Empowered patients to live independently by teaching life skills, providing emotional support, and encouraging utilisation of their abilities.
- Cultivated trusting relationships with service users and advocated effectively for their needs.
- Monitored patient behaviour and recorded observations, ensuring timely communication of changes to healthcare professionals.
- Resolved conflicts by de-escalating situations with individuals exhibiting violent behaviour, ensuring safety for all.
- Created welcoming spaces that fostered comfort and safety for all patients.
- Maintained detailed records of client interactions, progress, and any incidents, ensuring compliance with legal requirements.
Shift Manager
The Body Shop
Bury, Greater Manchester
06.2016 - 09.2019
- Gave clear staff instruction to achieve production output.
- Planned and communicated daily manufacturing tasks and targets.
- Monitored worker behaviours and enforced standards for consistent safety protections.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Monitored inventory levels closely, placing timely orders to avoid stockouts and excess inventory.
Education
NVQ Level 3 - Hospitality Supervisor (Food and Beverage Supervisor)
HM Goverment
Manchester, MAN01-2026
Skills
- Food and beverage supervision
- Front office operations
- Guest complaint handling
- Health and safety compliance
- Customer service quality
- Hospitality
- Customer relations
- Staff leadership
- Team collaboration
- Time management precision
- Positive mindset
- Staff motivation
- Staff motivation
Timeline
Hotel and Restaurant Duty Manager
Premier Inn
07.2022 - Current
Mental Health Support Worker
Search
09.2019 - 07.2022
Shift Manager
The Body Shop
06.2016 - 09.2019
NVQ Level 3 - Hospitality Supervisor (Food and Beverage Supervisor)
HM Goverment