Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Angelika Jedrzejewska

Summary

Accomplished professional with extensive expertise in guest relations and customer service, operational and crisis management, and staff training and development. Demonstrates proficiency in budget planning, cost control, supplier negotiation, and inventory management. Proven track record in team leadership, talent acquisition, payroll administration, scheduling, and quality assurance. Adept at conflict resolution, mediation, health and safety compliance, cross-cultural communication, business development support, contract negotiation and administration. Committed to enhancing guest experience through performance coaching and staff motivation while driving business growth.

Overview

8
8
years of professional experience
3
3
years of post-secondary education

Work history

Hotel / Restaurant Duty Manager

Premier Inn (Whitbread)
02.2022 - 07.2025
  • Supervised all aspects of daily operations to maximise productivity and customer satisfaction.
  • Managed invoices, refunds, and guest complaints while ensuring safety and security.
  • Participated in management meetings and handled staff recruitment and shift planning.
  • Negotiated with suppliers and supported HR-related responsibilities.

Café / Retail Manager

Murchies Tea and Coffee
Victoria, BC
03.2023 - 11.2023
  • Managed daily operations and reported directly to the business owner.
  • Created staff development plans and conducted weekly profitability reviews.
  • Handled recruitment, supplier relationships, and customer complaints.
  • Led team meetings to boost morale and implemented operational improvements.
  • Managed payroll and acted as the on-site first aider.

Assistant Coffee Shop Manager

Costa Coffee
09.2017 - 10.2020
  • Oversaw team performance, staff scheduling, and HR procedures including interviews and disciplinaries.
  • Led store audits and implemented business strategies to improve sales.
  • Managed cost controls and coordinated supplier relations.
  • Ensured compliance with company policies and quality standards

Education

ESOL LVL1 - english

East Surrey College
Redhill, Surrey
02.2016 - 06.2016

A-Levels - Secondery School

Kujawsko-Pomorskie Szkoly
Bydgoszcz , Poland
09.2012 - 06.2015

Skills

  • Guest Relations & Customer Service
  • Operational & Crisis Management
  • Staff Training & Development
  • Budget Planning & Cost Control
  • Supplier & Inventory Management
  • Team Leadership & Talent Acquisition
  • Payroll & Scheduling
  • Quality Assurance & Policy Compliance
  • Performance Reporting & Analysis
  • Multitasking & Time Management
  • Conflict Resolution & Mediation
  • Health & Safety Compliance
  • Cross-Cultural Communication
  • Business Development Support
  • Staff recruitment
  • Payroll administration
  • Supplier negotiation
  • Team supervision
  • Customer complaint resolution
  • Time management
  • Conflict resolution
  • Shift planning
  • Safety compliance
  • Financial reporting
  • Performance coaching
  • Staff development
  • Team motivation
  • Guest experience enhancement
  • Business administration knowledge
  • Contract negotiation and administration
  • Recruitment and hiring aptitude

Languages

Polish – Native
Native
English – Fluent
Advanced

Timeline

Café / Retail Manager

Murchies Tea and Coffee
03.2023 - 11.2023

Hotel / Restaurant Duty Manager

Premier Inn (Whitbread)
02.2022 - 07.2025

Assistant Coffee Shop Manager

Costa Coffee
09.2017 - 10.2020

ESOL LVL1 - english

East Surrey College
02.2016 - 06.2016

A-Levels - Secondery School

Kujawsko-Pomorskie Szkoly
09.2012 - 06.2015
Angelika Jedrzejewska