Natalia Rupinska
Slough, London,UK
Summary
Friendly veteran professional with 13 years of experience offering a great quality service to guests making sure they feel welcome. Energetic personality coupled with strong work ethic. Team player with great knowledge of food safety who knows how to handle complaints. Known for maintaining speed and accuracy in high-traffic times.
Overview
16
16
years of professional experience
Work history
cashier
Rossmann
Gdynia
07.2022 - 06.2023
- Job duties included merchandising and cashier duties, also customer service- advice in regards of cosmetics
- Educated customers on promotions, offers and special events to enhance product sales.
English Language Tutor
Akademia Jezykowa (Language Academy)
Gdynia
08.2022 - 11.2022
- Developed students' writing, speaking and listening skills through Direct English technique to improve overall English skills. Maintained compliance with school policies and metrics to support academic progress.
waitress
The Hawksmoor 7 Dials
London
11.2016 - 08.2020
- Serving customers lunches and dinners with a standard adequate to this 5-star restaurant.
waitress
Jamie's Italian
London
11.2015 - 10.2016
- My duties were to serve customers breakfasts, lunches and dinners,
- taking orders from guests, offering house specials, upselling sides and special cocktails. Trained in POS software, following company standards, timings and food presentation,
- Part of the job was also managing bookings and greeting customers at the door, creating friendly, welcoming atmosphere to encourage positive guest experiences.
waitress
Carluccio's
London
01.2012 - 07.2015
- Working in Carluccio's Covent Garden really helped me to learn how to work under pressure,
- taking orders, quick delivery of drinks and food
- All team was welcoming guests and making sure they are enjoying their visit. All waiters supported the host and also regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
waitress
Pizza Hut
London
07.2007 - 12.2011
- As a waitress in pizza Hut I learned how to be very quick with delivering ordered food and drinks, resetting tables, polishing cutlery, quickly turning tables, cleaning staff areas, replenishing salad bar whilst simultaneously ensuring that restaurant looked tidy.
Education
Bachelors Degree - HR Management
Polish Naval Academy
Gdynia, Poland 10/2020 - 06/2023
Skills
- Language: English fluent, polish native
- Excellent Micros knowledge
- Ms Word, Ms Office, Excel
- Complaint handling
- Cash handling
- Employee training
- Special dietary requirements
- Confidential file management
- Administrative support
Interests
In my leisure time I enjoy exploring new places, discovering nature and going to the gym. Fitness and Zumba classes are my favourite. Also, I wouldn't pass on a chance to dye, cut and style hair for my friends and family.
Languages
English
Fluent
Polish
Native
Timeline
English Language Tutor
Akademia Jezykowa (Language Academy)
08.2022 - 11.2022
cashier
Rossmann
07.2022 - 06.2023
waitress
The Hawksmoor 7 Dials
11.2016 - 08.2020
waitress
Jamie's Italian
11.2015 - 10.2016
waitress
Carluccio's
01.2012 - 07.2015
waitress
Pizza Hut
07.2007 - 12.2011
Bachelors Degree - HR Management
Polish Naval Academy
10/2020 - 06/2023
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