Joana Neves

Responsible for the on-boarding of new starters including TUPE; issuing contracts and offer letters; action various changes to employment terms; support line manager with HR queries (such as holiday entitlement, required documents to enrol, etc); issuing letters of employment.

Responsible for making sure all customer insurance policies are live and active when vehicle is delivered Ensuring customer payments are correct and paid on time

General bookkeeping using accounting software packages including Xero, Quickbooks and Sage. Assist with monthly payroll.s

Assist line managers with the recruitment (posting the job vacancies online and then manage the advert, booking the interviews and send out the rejection letters); Support all stages of the on-boarding process, such as dealing with the paperwork (make sure all the required documentation is there, issue contracts, enroll on the online training) and also be there on the new starters 1st day to welcome them to the hotel, show them around the building, presenting them to the departments, show fire exits, issue uniform. Invite to disciplinary meeting and attend those disciplinary meetings as a minute taker. Investigate timesheet discrepancies to solve payroll queries.

Make sure customers were happy from the time they booked the hotel to the moment they walk in to check in all the way to check out.

First point of call for airline passengers. Adopting and adhering to strict health and safety procedures. Ensure passenger documentation is legitimate. Constant monitoring and awareness of existence of terrorism.