Natalia Pestova
Halesowen,bir
Summary
Motivated and caring Business Administration Apprentice skilled in helping set up and improve company administrative processes. Experienced in managing and updating information to verify accuracy of data for reporting and evaluation purposes. Commended for attention to detail and producing high standards work.
Driven and compassionate, dedicated to understanding human behaviour and providing support through active listening and empathy.
Overview
1
1
year of professional experience
Work History
Business administration apprentice
The Dudley Group NHS Foundation Trust
Dudley, Birmingham
02.2024 - Current
- Maintained office supplies stock, preventing shortages disrupting daily workflow.
- Distributed incoming mail and prepared outgoing post for sending.
- Answered inbound and outbound enquiries via phone and email.
- Prepared documentation to back up responses to financial or service complaints.
- Maintained orderly files with updated, easily accessible information for staff.
- Kept employee records up to date, entering co-workers information into internal system.
- Monitored stationery and office equipment stock levels, ordering more as necessary.
- Drafted letters and emails, facilitating prompt communication.
Education
A-Levels - Business
Dudley College of Technology
Dudley 02.2024 -
GCSEs - Health and Social Care
The Earls High school
Birmingham 09.2021 - 05.2023
GCSEs - English Literature
The Earls High School
Birmingham 09.2018 - 05.2023
Diploma of Higher Education - Psychology
learndirect
Uk 01.2025 -
Skills
- Administrative support
- Microsoft Office
- Filing and paperwork organisation
- Proactive learner
- Communication skills
- Caring and compassionate
Languages
English
Fluent
Slovak
Intermediate
Timeline
Diploma of Higher Education - Psychology
learndirect
01.2025 -
Business administration apprentice
The Dudley Group NHS Foundation Trust
02.2024 - Current
A-Levels - Business
Dudley College of Technology
02.2024 -
GCSEs - Health and Social Care
The Earls High school
09.2021 - 05.2023
GCSEs - English Literature
The Earls High School
09.2018 - 05.2023
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