Natalia Konuc
Whitstable,Kent
Summary
I am an 19-year-old student who is reliable, hardworking, and highly motivated, with experience in fast-paced hospitality environments. I have developed strong customer service and communication skills, allowing me to engage confidently with customers and provide a positive experience. I work well both independently and as part of a team, and I am quick to learn new tasks. I am adaptable, approachable, and always willing to take on new responsibilities, making me well-suited to a retail role.
Overview
3
3
years of professional experience
Work history
Restaurant waiter
Whitstable Coffee Company
Whitstable, Kent
2023.09 - Current
- Enhanced customer dining experience by providing top-notch service.
- Worked effectively under pressure during peak hours, ensuring timely services.
- Demonstrated excellent communication skills whilst taking orders from guests.
- Delivered prompt, efficient service to ensure customer satisfaction.
- Promoted daily specials and limited-time offerings to increase sales.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
Waitress bartender
The Rock Lodge
Whitstable, Kent
2025.04 - 2025.09
- Maintained professional demeanour during peak hours to ensure smooth operations.
- Implemented upselling techniques to enhance revenue generation for the establishment.
- Complied with all health and safety regulations diligently, ensuring safe work practices at all times.
- Utilised POS systems proficiently for seamless order processing and payment handling.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Prepared cocktails for enriching the bar's menu variety.
- Contributed towards team goals through effective collaboration with colleagues.
- Served food promptly, resulting in improved customer satisfaction.
- Resolved customer complaints efficiently, maintaining a positive dining atmosphere.
Bartender waiter
Smack Inn
Whitstable, Kent
2024.04 - 2025.04
- Maintained cleanliness of the bar area by regular sweeping and mopping.
- Adapted swiftly to new cocktail recipes, enhancing menu variety.
Ice cream server
Waves
Herne Bay, Kent
2023.06 - 2023.09
- Employed effective communication skills whilst dealing with diverse clientele on a daily basis.
- Collaborated well with team members ensuring efficient operations during busy periods.
Education
Bachelor of Science - Animal Therapy
ARU Writtle
Writtle, Essex 09/2025 -
A-Levels - Level 3 Double Travel & Tourism, Level 3 Criminology
Canterbury Accademy Trust
Canterbury, Kent 09/2023 - 09/2025
GCSEs - 7 Qualifications Including- English, Maths, Science
Canterbury Accademy Trust
Canterbury, Kent 09/2018 - 08/2023
Skills
- Managing customer queues politely
- Positive demeanour
- Patience with difficult customers
- Coordinating large party orders
- Adapting to customer preferences
- Handling complaints procedure
- Customer feedback handling
- Up-selling techniques
- Friendly and polite
- Effective sales techniques
- Cash handling accuracy
- Efficient under pressure
- Cash handling and till reconciliation
- Cleaning requirements
Affiliations
- Horse Riding
- Badminton
- Volunteering in stables and vets
Languages
Polish
Fluent
Timeline
Waitress bartender
The Rock Lodge
2025.04 - 2025.09
Bartender waiter
Smack Inn
2024.04 - 2025.04
Restaurant waiter
Whitstable Coffee Company
2023.09 - Current
Ice cream server
Waves
2023.06 - 2023.09
Bachelor of Science - Animal Therapy
ARU Writtle
09/2025 -
A-Levels - Level 3 Double Travel & Tourism, Level 3 Criminology
Canterbury Accademy Trust
09/2023 - 09/2025
GCSEs - 7 Qualifications Including- English, Maths, Science
Canterbury Accademy Trust
09/2018 - 08/2023